Matthew McQuade

Experience

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  Travelers

  May 2019 - Jun 2022

  Account Executive

  Wrote one 10-page coverage determination letter each week, letters outlined Travelers’ coverage obligations based on policies issued relevant to lawsuits filed against insured customers.Directed over 1,000 projects by advising external partners of our best interest and pushing for swift resolution.Acted as a liaison between defense counsel and customers, providing updates to each party surrounding developments in litigation while keeping the best interests of all parties in mind.Documented all activities in an internal database, followed strict company and government documentation regulations.Negotiated cost-sharing agreements and case settlements based on Travelers’ best interests and drafted the contracts for each based upon negotiations. Show less

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  Nextworld®

  Jun 2022 - Sept 2023

  Financial Applications Writer

  Created over 70 pages of help text and supporting online help for the Nextworld financial suite software. The Sales team utilized the enhanced product documentation and became an integral part of generating new business.Conducted in-person and virtual workshops with subject matter experts on a weekly basis to stay up to date on new platform features and ensure accurate documentation.Maintained financial standards on over 50 accounting-based applications regarding G&A, FP&A, Banking & Cash Management, General Accounting, Fixed Assets, A/P, A/R, and Financial Budgeting & Forecasting. The standardized documentation led to a ~40% drop in negative customer feedback.Conducted analysis of industry competitors and market trends to help the company maintain a competitive edge.Participated in daily Scrum rituals across three teams including sprint planning, daily stand-up, sprint review, sprint retrospective, and epic planning.Edited four pages of documentation weekly for team members, guaranteeing error-free documentation for users.Wrote in explanatory and procedural styles for multiple audiences. Show less