Kevin Zheng

Experience

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  PwC

  Aug 2002 - Feb 2003

  IT Specialist

  • Worked in GTS (Global Technical Solution) team to support BCS department.• Responsible for on-call and on-site IT technical support to end users.

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  IBM China Branch

  Feb 2003 - Jul 2003

  IT Specialist

  • Responsible for onsite IT service in China BCS (Business Consulting Service) department including Executive Service to VIP users.

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  IBM China Branch – Visteon AP Project

  Jul 2003 - May 2007

  Project Manager and IT Executive Service

  • Site Lead in Visteon APHQ Office, accountable for service delivery and project management.• Responsible for daily IT operations in Visteon APHQ Office by following Visteon\IBM SLA. Maintain all the service units such as Connectivity, Computing, Printing, Voice, Badge System, Server Room and Data Backup/Restore. • Responsible for China end user services, include Executive Services in Visteon AP Region.

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  Visteon Asia Pacific

  Jun 2007 - Dec 2017

  China IT Manager

  China IT Manager (2007/6 to 2017/12)Roles and responsibilities: Asia Pacific Major Incident Managero Responsible for all major issues in Asia Pacific. o Collaborate with technical teams (internal and external) in trouble shooting and making decision for solutions.o Responsible for situation control and customer communication. China IT Operations Managero Monitor all Global IT process and solutions, initiate actions or alternatives to adjust where necessary to meet local business requirements.o Developing and implementing China local IT policies and process in alignment with Global IT standards.o Maintain IT continuity and performance of all central IT services and IT infrastructure provided to all business entities in China.o Communicate with business leaders and key users to improve IT service model and best practice.o Managed high performance of end user service (onsite), IT service desk (online), maintain customer expectation, seek opportunities to increase customer satisfaction. o Managing incident, request, change order to ensure both internal and external technical teams deliver required services on Service Level Agreement (SLA).o Overall responsible for all China IT infrastructure, computer assets, configurations, server rooms and data center.o Design, review and update Disaster Recovery Plan (DR) and perform yearly failsafe test in China entities.o Manage IT purchasing, bidding, contracts and vendor management with finance and purchasing department. China IT Project Managero Work closely with Global Program Office to define budgets, timing, resources, technical design and present status report of projects.o Manage internal and external technology teams on project delivery to meets business requirements and ensure compliance with Global IT standards.o Lead local implementation, acceptance test and customer communications. Show less

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  Shanghai Inside-Out Education Technology Ltd.

  Mar 2018 - now

  IT and Marketing Head

  - Set up online teaching platform.- Responsible for online media promotion.