Elli Taflanidou

Experience

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  Intracom Holdings (Telecoms, Defense & Software)

  May 1988 - Jan 2001

  Executive Assistant - Team Leader

  • Providing supervisory and executive secretarial support to the Electromechanical Projects team until 1999, before being promoted to executive secretary to the Purchasing Manager• Managing all office-based administrative operations, as well as facilitating tender preparations and taking full ownership of diaries, meetings, correspondence and travel

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  Compact Lain (Lainopoulos Group)

  Sept 2005 - Feb 2006

  Personal Assistant

  Reporting to the Vice-President, tasked with providing high level support including diary management and scheduling, correspondence management, VIP meeting/greeting and complaint handling.Responsibilities:• Devising and maintaining highly efficient filing systems and record keeping processes, ensuring full compliance with data protection and confidentiality policies and procedures• Skilful solving of customers relations problems• Successful responding to constantly changing assignments and tight deadlines• Effective negotiation with suppliers regarding building renovation and office procurement• Assisting the Marketing and Sales Department in various customer service and ad-hoc projects Show less

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  Cofely Hellas/GDF SUEZ

  Jan 2006 - Jan 2008

  Executive Assistant

  Delivering first class executive and administrative assistance to the Chairman of the Board, the General Manager and other Board members, as well as supporting Sales Manager and a number of ad-hoc projects.Responsibilities:• Managing complex diary itineraries, including scheduling and booking of extensive travel and accommodation.• Coordinating meetings with responsibility for inviting attendees and distributing reports, agendas and minutes.• Arrangement of corporate and airport premises visitations, as well as sightseeing tours.• Organizing corporate events, seasonal donations, seminars and assisting the promotion of the corporation.• Playing a central role in the successful preparation and submission of key business tenders, using acute attention to detail and superb planning to ensure work is completed to high standards and within critical deadlines.• Providing a comprehensive administrative support service including organization of staff training, database management and record keeping.• Administering the President’s and General Manager's expenses.• Assisting Financial Department with corporate expenses, by initiating and maintaining monthly tables and charts.• Assisting HR Department with annual leaves, sickness absences and payrolls.• Translating and editing formal documents to Public Services.• Implementing and developing filing systems and software databases effectively.• Receiving phone-calls, mail, e-mails, invoices, screening them, and distributing accordingly. • Performed basic customer service practices, while maintaining accurate customer records.• Responsible for office supplies, petty cash and office machines maintenance.• Facility management of corporate premises. Show less

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  Freelance

  Sept 2008 - Jun 2013

  Freelance Translator

  Working from home in Greece, on a number of translation and text-writing projects, using fluent English and Greek language skills to support a number of clientsResponsibilities:• Applying advanced knowledge of Microsoft Word and Excel on a daily basis• Drawing upon extensive experience as an executive assistant to produce documents of a superior quality

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  Boots Guildford

  Sept 2013 - Apr 2014

  Customer Support

  Working on a full-time basis as a customer assistant, developing excellent customer and communication skills.Responsibilities:• Assisting shoppers to find the goods and products they are looking for • Being responsible for processing cash and card payments• Answering queries from customers• Reporting discrepancies and problems to the supervisor • Promoting products and offers of the store• Creating and maintaining effective customer relations

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  The University of Surrey

  Aug 2014 - Sept 2016

  I worked for the central Assessments team. I was the administrative officer responsible for all Surrey Business School UG students. Assessments main responsibilities:• Creating, tracking and uploading mark sheets to SITS system with great accuracy.• Logging, tracking and processing extenuating circumstances applications.• Organizing exam boards-taking minutes, sending invitations, producing paperwork such as agendas, statistics, EC and AMP spreadsheets, Board papers, as well as liaising with external moderators and academics. Booking and preparing meeting rooms for the meetings.• Creating and updating spreadsheets with relevant information• Assisting my team during heavy workloads and undertaking extra work during holiday or sick absences.• Dealing and resolving individual student issues through email, telephone and personal contact. Show less Responsible for administering all processes involving the Global Graduate Award and Evening Language Programmes. I was also assigned to administer the GSA Foundation programme. GGA responsibilites:• Answer all GGA queries via gga email address, phone, or face to face• Process applications at the beginning of the school year in cooperation with the Programme Directors• Update website with info for new academic year and update modules catalogue• Organize induction week and monitor the allocation of rooms• Print registers and handling them to tutors as well as record maintenance on Magic database (in-house)• Monitor students' attendance and email absent students, as well as process any possible withdrawal • Liaise with tutors/students in case of change of rooms, illness, etc.• Produce stats for Programme Directors, prepare and attend their meetings for languages• Register all students on SITS and check their Degrees and modules. Process all changes for the following academic year and enter all UG marks for languages• Print all language test papers and prepare test packs for each class. Liaise with externals and the Exams Officer regarding extenuating circumstances which may occur• Prepare the GGA exam board and participate• Print out PG Certificates at the end of the academic yearEvening languages responsibilities:• Answer all queries via evening languages e-mail, phone or face to face• Get room allocations and prepare for Open Evenings• Process all payments (cash, cards, cheques) to cashier's office• Enter registers on Filemaker database and maintain them, as well as print them out on a weekly basis• Monitor attendance to make sure no students attend classes without having paid• Liaise with tutors/students in case of change of rooms, illness, etc.• Maintain filing systems of prospect students • Enter Certificate decisions on Filemaker and print them out at the end of the course Show less

  • Administrative Officer

    Oct 2015 - Sept 2016

  • Faculty Administrator

    Aug 2014 - Oct 2015
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  Surrey and Borders Partnership NHS Foundation Trust

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  Office Administrator