Lisa Ramsay

Experience

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  VICTORIAN ORDER OF NURSES

  Feb 1997 - Aug 1998

  Registered Nurse

  Carried out team leader responsibilities for evening caseload and provided staff supportManaged a mixed caseload of acute, chronic and palliative care patientsSome shift care Health teaching; diabetes education; flu clinics; Veni-puncture; IV start and administration; TPN administration; trach care; simple to complex wound care; ostomy care; IM and sub-q injections; catheterizations and care; pain and IV pump management

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  North York, Community Care Access Center

  May 1998 - Aug 2001

  District Case Manager

  Role and responsibilities: Community Case Management (as above)

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  PEEL CCAC

  Aug 2000 - Mar 2004

  Children’s Services Case Manager

  Carried out the role and responsibilities as a Children’s Services Case Manager (In addition to above CCM role)chaired and or attended school care case conferences worked with members of the health care and education teams to co-ordinate client services for special needs or technologically dependent childrenassessed eligibility for in-home services for children 0-21 yearslinked clients to appropriate community programs to meet child and family needs; e.g. healthy babiesensured provider accountability in meeting school care goals as mandated by the MOH Show less

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  Clinicare Nursing Agency

  Jun 2001 - Jan 2003

  Registered Nurse

  Casual Responsibilities Included: Provision of patient care in various settings such as the medical - surgical, rehabilitation, short stay, emergency holding, and general pediatric units

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  CENTRAL WEST/PEEL CCACS

  Mar 2004 - Oct 2006

  Community Case Manager

  ( ADULTS/SENIORS)identified and facilitated referrals for improved community-based health managementdevelopment of care plans reflective of client needs balanced with organizational and ministry service guidelinesconducted in-home intake assessments for CCAC clients in the Brampton areaassessed eligibility, educated clients & facilitated application process for Long Term Care Placement, Short Stay, Convalescent Care, Special Programs and Adult Day Programs problem solved concerns with clients, risk management, incident reporting provided leadership and collaboration with contracted service providers physicians and community partners in the delivery of health care services to mutual clientsconducted case reviews to better meet organizational goals for data and finance managementensured fiscal responsibility in the use of CCAC human resources, community service providers, equipment and supplies, reviewed and actioned client services reports to maintain timely review of services facilitated referrals to, and negotiated services with community partners client advocacy and educationdocumented in e-record in accordance of the standards set by the College of Nurses of Ontario and CCAC policy Show less

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  Central West CCAC & FORMER PEEL CCAC

  Oct 2006 - Jan 2008

  Case Manager Roles

  Contact Case Manager, Family Physician OutreachProgram/Primary CareEstablished valued MD/Case Manager relationship family physicians in the Brampton areaChaired regular face to face meetings with family physicians to establish and maintain communication regarding shared clients for achievement of efficient and effective healthcare management and Death at Home planning

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  Trillium Health Center

  Apr 2007 - Jan 2008

  Quick Response Nurse ER Flow Nurse

  Identified patients who could be assessed and linked to community programs and discharged safelyinterviewed patients and family to assess and establish family resources and ability to cope upon dischargereferred to CCAC services as appropriate; arranged PT mobility assessments in the EDcollaborated with ER physicians; and multi-disciplinary team as needed to modify discharge plansprevented unnecessary hospital admissionspatient advocacyarranged patient transitions to respite care and various other destinations Show less

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  Central West CCAC

  Jan 2008 - May 2012

  Client Services Manager

  As a member of the Client Services Management Team, responsibilities included; direction and leadership of a team of case managers as well as administrative staffprovision of staff support to problem solve barriers to service delivery, mitigate service provider issues client and MP concerns motivational and problem solving support and customer care strategies to enhance the client experiencemonitoring of team service and finance goals through reports; conducting report analysis/investigation for +/- variance, implementation of strategies for improvement as requirednursing Care Center Implementation, operation and performance management at 3 sites across Central West; reporting on breakeven status and supporting wound care best practicepersonal support liaison to contracted providers to identify and problem solve service/referral issuesclient Services Lead for Resource Allocation Model implementation and management (budget tracking system)participation on various internal and external community workgroups to inform program/process changesinterpreted and analyzed service and utilization reports for caseload management feedbackhire, train, coach, motivate staff; prepare and deliver components of orientation monitor and problem solve compliance with performance/quality standards and service guidelines Show less

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  Self Employed; Footpro Pedicare Nurse

  Dec 2012 - now

  Certified Advanced Footcare Nurse

  Private advanced foot care services provided in client's homes including retirement residencesDiabetic Footcare Clinics in Association with Shoppers DrugMartDiabetic foot care and education about:-Fungal Nails-Thick, Discolored nails-Ingrown, Involuted toenails-Corns, Calluses-Heel Fissures/cracks-Hammer toe pain-Footwear assessment and advice on proper footwear needs-Referrals and recommendations as needed-Health Teaching

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  Sienna Senior Living

  Apr 2013 - Apr 2014

  Associate Director of Care

  Guide and direct nursing practice Manage response and resolution to family and resident concernsLead Projects e.g. eMAR implementationManage and coordinate the planning, implementation, and evaluation of programs such as Infection Prevention and Control, Medication Management, Managed the HFO New Grad Initiative ProgramDrive quality initiatives & accurate KPI reporting through system strategies to collect data Manage staff attendance and performance management Monitor and achieved compliance improvement through regular audits Continuous monitoring of resident and staffing needs on home areasManage the Early Return to Work process including the design and follow-up of modified work programs for department employees. WSIB management for occupational and non-occupational injuriesEnsure compliance with organization and Ministry standards and policies.Provide education for unfamiliar procedures and equipment for nursing department Participate in orientation process for employees.Manage incidents and complete investigations and complete reporting to the required Ministry. Show less

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  William Osler Health System

  Jun 2017 - now

  Clinical Services Manager