Jamie Miller

Experience

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  The North Baltimore Community Mental Health Center

  Sept 1995 - May 1998

  Clinical Social Worker

  In the three years that I worked for the North Baltimore Center, I held the following positions: Homeless Team Social Worker, Mobile Treatment Social Worker, and Clinical Director for the Chesapeake Connections Capitation Project.

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  Cigna Insurance Services

  May 1998 - Feb 2008

  Quality Manager

  In the 10 years that I worked for CIGNA, I held the following positions: Clinical Care Manager, Clinical Team Leader, Clinical Manager, Local Quality Manager, and National Quality Manager. I assisted in utilization management at several levels and helped secure and maintain NCQA and URAC accreditations.

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  Cedar Ridge Couseling Services

  Apr 2003 - Nov 2006

  Psychotherapist

  Part-time (evenings and weekends) Psychotherapist for an outpatient private group practice

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  Carroll Hospital

  Dec 2007 - Dec 2008

  Clinical Social Worker

  Part-time (nights and weekends) Emergency Department Evaluator and Inpatient Social Worker

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  Johns Hopkins Health Plans

  Feb 2008 - Dec 2009

  Program Manager

  Oversee the mental health and substance abuse service utilization and utilization management processes for three accounts (Commercial, TriCare, and Maryland Medicaid).

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  ValueOptions, Inc.®

  Dec 2009 - Jul 2015

  Clinical Director

  Clinical Director for the State of Maryland's Administrative Services Organization, ValueOptions Maryland (Beacon Health Options). Oversee the utilization management of the State of Maryland's Public Behavioral Health System (PBHS). This includes the mental health and substance use disorder services to 1.3 million State of Maryland Medicaid consumers; approximately fifty-thousand consumers with "State only" funding for mental health services; and all of the State and Federal, grant funded services for persons with substance use disorders. Show less

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  Maryland Department of Health

  Jul 2015 - May 2016

  Consultant to the Anne Arundel County CSA and the State of Maryland's BHA

  Quality improvement projects, clinical and administrative consultation, communications, and contract monitoring.

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  UnitedHealth Group

  May 2016 - Sept 2020

  Lead a Whole Person Care (WPC) team of approximately 30 Community Health Workers, RNs, and LCSW-Cs. The WPC team are full-time telecommuters throughout Maryland. The team works with members who are at highest risk for admission or readmission to emergency services. The team is responsible for the telephonic and face-to-face outreach and engagement of these members. The team provides case management services and assists them in addressing barriers to access to community-based care. The team offers and provides consultation with licensed clinicians for members who could benefit from their assessment and interventions. The team educates members regarding their disease processes, treatment plans, plan benefits, and community resources. The team positively reinforces healthy life-style changes and engages members in all appropriate services for their biopsychosocial needs, using Motivational Interviewing techniques. As the Director of this team, I lead a local, continuous quality improvement process. I am responsible for the daily evaluation of the team’s performance against quality indicators and performance guarantees. I am responsible for identifying root causes for any shortcomings, identifying local and national best practices, educating staff, and implementing improvement plans. I am a member of a national team of like Directors who collectively drive quality improvement activities across the national WPC process.I am a Motivational Interviewing Trainer and I am the Optum point person and subject matter expert for all operational aspects of the national, UHG, maternity case management program. Show less

  • Clinical Operations Manager

    Nov 2019 - Sept 2020

  • Associate Director of Medical and Clinical Operations, and National Operations Lead Maternity CM

    May 2016 - Nov 2019
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  Araminta

  Sept 2020 - Aug 2021

  Chief Development Officer

  As CDO, I am responsible for facilitating a future of growth in services, growing the number of people we are assisting, growing revenue sources, and expaning into providing services to males and the LGBTQ population while staying true to Araminta's faith and volunteer historical base.

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  Sandstone Care

  Aug 2021 - Apr 2023

  Regional Director
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  AbsoluteCare

  Aug 2023 - now

  Behavioral Health Manager