Henry Ong

Experience

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  T-Mobile

  Jan 2006 - Jan 2013

  Store Manager

  T- Mobile USARetail Store Manager​​​- Media, Pa. April 2010-July 2013• Daily paperwork audits• Recruit and Coach employees• Inventory management• Work scheduling that improves employee performance and reduces absenteeism• Lead associates in key metrics (Total Adds, Revenue, APK, PHP %)• Behavior management using PIP Process• Merchandising• Training of employees with new products and services• Updating work colleagues on business performance new initiatives and related issues• Proficient in Taleo Recruiting Software, SAP Inventory Management, Watson, Quikview, POS & CAM/iCAM T-Mobile USARetail Associate Manager- ​Philadelphia, Pa. June 2006-April 2010• Floor coach• Motivate and developed associates to become Top Performer• Paperwork audits• Inventory management• Ensuring high levels of customer satisfaction AWARDS AND RECOGNITION• Developed, coached and set SMART action plans• 120 new activations including 54 postpaid adds and 40 upgrades in a single month• Selected CDP Participant- Career Development Program for Growth• Recognized for Training T-Mobile Limited Store (Red Lion Location)• Coached bottom performing store from 10% to 54% in Mobile Broadband sales in first month• Store of the montho Delaware Market June 2012 (Granite Run Mall Location)o Philadelphia West Market (Cottman and Roosevelt and Welsh locations)o Philadelphia Market (City Line Ave & Cottman and Roosevelt) Show less

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  AT&T

  Oct 2013 - Oct 2015

  Sales Manager

  AT&T MobilityAssistant Store Manager​​- King of Prussia, Pa. October 2013- October 2015• Daily paperwork audits• Scheduling (Mytime/Myschedule)• Inventory Management using OPUS and COU Demo Tracker• Interviewing and recruiting utilizing STAR Method (Taleo)• Employee coaching to behaviors based on DIRECT Feedback Model• Lead metrics (Gross adds, Small business proposals, DIRECTV, Digital Life Home Security, Asurion, one time revenue, and total recurring revenue)• Merchandising per IPOG standards• Proficient in conducting monthly initiative meetings, role playing, and sales training techniquesAWARDS AND RECOGNITION• Developed, coached and set SMART action plans for 3 former reps who became peers (ASM’s: West Chester, Springfield and Pottstown locations)• Gold Quarterly Summit Award• Finished #1 location multiple months in areas of focus: Digital Life, Gross Adds, Protected Revenue Per Opportunity Show less

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  Premium Retail Services

  Feb 2016 - Aug 2016

  Field Sales Manager / Territory Manager (Samsung)
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  TEKsystems

  Aug 2016 - Nov 2019

  Telecommunications Recruiter

  TEKsystems is a leading provider of IT staffing solutions, IT talent management expertise and IT services. Our clients rate their experiences with us 30 percent higher than the competition. Why? Our people. Whether we’re hiring IT consultants for our clients’ needs or hiring internal employees, we pride ourselves on attracting, developing and retaining the best people for every job—those with integrity, work ethic and competence in their craft.Like technology itself, TEKsystems constantly grows, develops and transforms to meet the IT needs of our customers. Today, with nearly 4,000 employees in 100 offices and 80,000 consultants deployed annually, TEKsystems is the dominant market leader, providing clients with the people, processes, technologies and advice required to achieve their business targets. Our development into an industry-leading company is the direct result of our employees living our core values Show less

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  HOP & Company

  Nov 2017 - now

  Owner/Photographer
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  2nd Swing Golf

  Jul 2019 - now

  Sales
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  AT&T

  Apr 2020 - now

  - Support Temporary Call Center Reps with RSA/Token/Equipment Set Up- Avaya One X, Telegence and Clarify Configuration- Equipment Tracking

  • Sales Manager

    Sept 2022 - now

  • Sales Manager

    Nov 2019 - now

  • Support Manager - East Region

    Apr 2020 - Jun 2020