Penny C.

Experience

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  Discover Financial Services

  Jan 2014 - Oct 2014

  Acquisition Specialist
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  American Express

  Oct 2014 - Feb 2016

  Customer Care Professional
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  Jet

  Jun 2018 - Feb 2019

  I encouraged agents through positive communication while tracking trends for areas of opportunity and delivered coaching as needed. I also led weekly calibrations for a team of 20, resolved countless escalated complaints, trained new hires, and implemented new processes for improvement.

  • Team Lead

    Feb 2016 - Feb 2019

  • Training Facilitator

    Jun 2018 - Dec 2018
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  Earnest

  Apr 2019 - now

  Internal Comms | Corporate Marketing | Executive CommunicationsAmong many things, I have the privilege of writing content and designing presentations for our CEO tailored to internal and external audiences. This involves translating complex ideas into clear and compelling narratives, ensuring our leadership's message resonates effectively. I worked with our PR firm to synchronize our external communication efforts while managing multiple deliverables with timely and high-quality results. My other focus was on crafting meaningful internal communications to ensure our Earnies stayed informed and inspired as we work together towards our goals. Show less

  • Manager of Internal Communications

    Oct 2024 - now

  • Communications Associate

    Jun 2023 - Oct 2024

  • Project & Communications Coordinator, Growth Marketing

    Jan 2022 - Jun 2023

  • Content Writer, Client Happiness

    Apr 2019 - Jan 2022
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  The old girls club

  Sept 2023 - now

  Member
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  Bask Suncare

  Mar 2024 - now

  Advisory Board Member