Jigyasu Dham

Experience

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  Ardensy Technologies Pvt Ltd

  Jun 2020 - Jul 2020

  Human Resources Associate

  Supported the HR department with various administrative tasks and projects, contributing to smooth daily operations. Gained valuable experience in HR processes and data management.Responsibilities:Data Management:Updated and maintained employee records in the HRIS system.Assisted with payroll processing (data entry, verification).Recruitment & Onboarding:Screened resumes and shortlisted candidates for interviews.Assisted in the coordination of new employee onboarding processes.Administrative Support:Prepared and processed HR documents (e.g., offer letters, employment contracts).Managed basic employee inquiries and requests.Contributed to administrative tasks for HR events and training programs. Show less

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  Concentrix

  Aug 2021 - Jan 2022

  Customer Support Representative

  In my role as a Customer Relationship Management (CRM) specialist for Amazon US chat process, I engage directly with customers to address their inquiries and provide timely support. Utilizing Amazon's CRM tools and guidelines, I focus on building strong relationships with customers while efficiently resolving issues to ensure their satisfaction and enhance their overall experience.

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  99acres.com

  Feb 2023 - now

  Summary:Thriving operations leader at 99acres with a proven track record of driving efficiency, data quality, and customer engagement. Led cross-functional teams and spearheaded impactful projects, resulting in significant improvements across various metrics.Key Achievements:Data Quality & Accuracy:Enhanced data quality by 27.5% through taxonomy validation and achieved a 10% boost in pricing accuracy with real-time analysis.Manage daily, weekly, and monthly reporting cycles.Led the taxonomy team for 5 months, successfully mentoring 10 interns and overseeing all planning and tasks.Increased data accuracy by an additional 25% through data validation using secondary sources.Operational Excellence:Collaborated with senior management to implement innovative processes and technologies, resulting in a 35% increase in team productivity.Led key projects like Taxonomy Enhancement and Competitive Analysis, delivering tangible improvements in efficiency.Streamlined workflows and implemented improvements that boosted team productivity by 30%.Leadership & Recognition:Consistently maintained a 99% accuracy rate throughout projects, demonstrating exceptional leadership and execution skills.Received numerous accolades, including "Best Performance" awards twice in a year and "Best Quarterly Performer" for Q1 2023.Achieved consistent target attainment (105-110%) and maintained 100% target skewness every month.Collaboration & Support:Fostered strong relationships with cross-functional teams (Sales, Operations, Product) to enhance overall productivity.Provided ongoing support and mentorship, leading to a 10% improvement in intern performance. Show less

  • Associate Senior Executive

    Apr 2024 - now

  • Operations Executive

    Feb 2023 - Apr 2024