Isabella Raffone

Experience

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  Lasell University

  Sept 2018 - May 2021

  •Responsible for home game set up and break down for all fall and winter sports teams•Assist Athletic Center media production team—duties include live streaming games •Dedicated 30+ hours delegating responsibilities to properly set up and break down game day•Greeted coaches, referees, and opposing teams and answered questions as needed •Performed administrative duties such as organizing referee scheduling, editing game day summaries via PowerPoint, delivering documents to on-campus offices, and creating and laminating signs/season passes

  • Event Staff, Athletic Department

    Jan 2017 - May 2021

  • Game Day Operations Manager, Athletic Department

    Sept 2018 - Dec 2018
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  Boys and Girls Club of Newton, MA

  Jan 2019 - Apr 2019

  Student Intern

  •Dedicated 60+ over the course of the semester to the facilitation and cultivation of youth in sports•Coached a “Girls’ Gym” class—promoting responsibility , teamwork, and physical health through various sports•Created an inspired learning environment through art displays and spelling bees•Attended weekly meetings with directors and coordinators to discuss current objectives

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  Massachusetts Pirates, LLC.

  Sept 2020 - May 2021

  Intern

  •Dedicated 150+ hours completing daily offseason marketing objectives. •Produced strategic partnerships delivering thorough research and weekly contact. •Engaged and traveled to events educating and representing the team to the community.

• 

  Super Soccer Stars

  Sept 2020 - May 2021

  Head Coach

  •Travel to various locations providing public, and private soccer lessons. •Inspiring youth: engaging in drills that develop skill, teamwork, and a positive experience. •Attend monthly training sessions, prepare weekly curriculum, document class information daily.

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  The Walt Disney Company

  Sept 2022 - Oct 2023

  Guest Operations

  ● Ensured a safe environment for guests and cast members by rigorously managing entry points, controlling crowds, and vocing clear directions.● Actively engaged with guests, addressing needs oering greetings , directions, and additional information leading to recognition.● Embraced various technology systems to have a smooth operation for entry with high volume crowds. (I.e GotSport, Megara, Touchpoints).

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  BEST Crowd Management

  Oct 2023 - now

  - Oversee and manage all security operations at the stadium including 24/7 and events. - Assist with hiring and onboarding all team members. - Lead and train a dedicated team of supervisors, security, and guest service team. - Develop and implement security policies and procedures.- Collaborate with partners, event organizers, law enforcement, and emergency services.- Monitor and analyze security systems, including surveillance and access control.- Ensure compliance with relevant laws, regulations, and industry standards.- Focus on creating a safe and BEST experience for all. Show less ● Creating a successful operation managing over 300 employees in two states by recruitment, hiring, training, maintaining compliance, and attending events.● Preserving and establishing client connections that have resulted in additional lasting partnerships in both states of CT and RI.● Analyzing event performance and providing actionable insights to improve future events.● Utilizing technical systems for communication, finances, payroll, and documentation. (ABI, WinTeam, Dynafile, Largely, Microsoft) Show less

  • Stadium Security Account Manager

    Jan 2025 - now

  • Account Manager

    Oct 2023 - now