Keri Bunting

Experience

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  Goodwill of North Georgia

  Jun 2009 - Jun 2010

  Job Coach

  Trained and assisted individuals with disabilities to develop work ready skills and obtain employment.

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  The Stable Foundation

  Jul 2010 - Aug 2011

  Case Manager

  Worked with an average of 20 homeless individuals and families enrolled in TSF’s housing program to achieve self-sufficiency.

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  The Warehouse

  Sept 2012 - Sept 2013

  Intern

  Worked as a team to provide support, collaboration and education to churches in South Africa as they engaged in Community and Social Development within their local context.

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  Alfa Insurance

  Jan 2014 - Jul 2014

  Customer Service Representative

  Assisted Insurance Agent with the daily operations of running the business

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  Habitat for Humanity International

  Jul 2014 - Jun 2015

  Customer Support Specialist

  Provided best practice and policy consultation to Executive Directors and Board of Directors with local Habitat affiliates.

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  LBA Ware

  Aug 2015 - Dec 2021

  Worked closely with the Sales, Marketing and Client Success teams to help scale and grow a start-up, B2B, SaaS company. This was done primarily through the management of a CRM platform and through implementing, streamlining and improving various initiatives and projects aimed at generating leads, driving sales and supporting clients. Accomplishments included:● Successfully transitioned company to new sales, marketing and client success CRM (HubSpot) allowing the Marketing, Sales and Client Success team to utilize tools and process that improved go to market initiatives and increase closed deals and client satisfaction. ● Created, mapped out, implemented and oversaw a new lead generation and tracking process helping to drive more leads from Marketing to Sales. ● Restructured the back-end processes of demo requests and bookings, allowing a quicker response time from the sales team, resulting in an increase in booked demos and more sales qualified leads in the sales pipeline.● Revamped the sales pipeline to help move leads and deals through per company requirements and allow transparency into deals in each stage of the pipeline. This led to better, more accurate decisions on next steps for each deal and ultimately helped improve the closed/won ratio. ● Worked closely with the marketing and sales team to align goals and create processes that allowed both teams to work in conjunction with one another, ultimately leading to improved lead quality and closed deals. ● Improved client satisfaction at deal close by setting up processes and automations that allowed the client success team to quickly and efficiently transition new clients to the implementation process. ● Supported lead generation efforts at all conferences, successfully booking the most meetings with sales qualified leads at one of the largest conferences in the mortgage industry. Show less

  • Business Development Support

    Mar 2019 - Dec 2021

  • Systems Analyst

    Jan 2018 - Mar 2019

  • Executive Assistant to CEO

    Aug 2015 - Dec 2017
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  RevOps Co-op

  Jan 2022 - now

  Member
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  RevGenius

  Jan 2022 - now

  Member
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  FASTer Way to Fat Loss

  Jan 2022 - Jul 2022

  Enterprise CRM & Digital Platforms Manager

  Managed an enterprise CRM and oversaw all integrations with CRM in the company's tech stack to ensure successful use, implementation and execution of all initiatives related to the platform. Accomplishments included:● Revamped lead generation tracking and reporting for multiple teams, allowing each team to gain great transparency into their lead pipeline and create action steps as needed to help close sales. ● Helped create a ticketing system for the Client Success team which led to an improvement in tracking and reporting tickets and the Client Success team performance. ● Worked cross departmentaly to re-structure the client cancellation process, ultimately improving client retention. ● Collaborated with developers to create a custom-built companywide texting platform that could successfully handle a very high volume of text sent to various audiences each month, helping to improve lead and client communication. ● Mapped out a very complex tech stack to identify, troubleshoot and fix issues hindering lead generation and client support, ultimately helping to improve lead generation and customer service. ● Also mapped out a new and improved tech stack and presented this proposal to leadership, allowing leadership to make informed decisions about how to move forward with key pieces of technology to better serve current clients and reach the public with the company’s program and offerings. ● Provided training and support to multiple teams to help them better understand how to use CRM, resulting in increased use of platform features, less mistakes and quicker turnaround time on projects and tasks. Show less

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  Process Pro Consulting

  Jul 2022 - Feb 2023

  Senior Specialist

  Provided project management, business, operations and technical support to B2B and SaaS clients. Accomplishments included:• Maintained a high level of communication with clients to help build client relationships and satisfaction.• Streamlined and improved project management processes, allowing team members to better track and complete all projects and associated tasks.• Oversaw projects with third party developers to ensure project completion to client satisfaction. • Collaborated with other team members on complex projects to come up with creative solutions to client roadblocks. • Performed in-depth audits of client CRM and systems to provide feedback and implement solutions that allowed clients to improve their Sales, Marketing and Client Success performance. • Successfully helped multiple clients launch new CRM/CMS platforms so they could maximize Go to Market operations, increase revenue generation and improve growth and impact in their niche. • Created process and training documentation to help clients learn best practices and processes related to newly implemented CRM/CMS systems. Show less

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  Caring Solutions of Central Georgia

  Apr 2023 - now

  Development Administrator

  Work closely with the Executive Team and the Development Team to cultivate donor relationships, multiply donor base and increase giving for the purpose of growing organizational mission and impact. Accomplishments include:• Successfully led and managed two implementations to new and improved donor management systems, resulting in more streamlined and diverse reporting, better understanding of donor trends and actions, strengthened donor relationships and ultimately increased donations that help drive missional impact.• Administrate donor management system and configure system set up to align with organizational goals and initiatives, maximize use of all features and cultivate donor relationships and giving. • Create and analyze reports to understand donor trends, identify potential donors and opportunities to strengthen donor relationships. • Set up workflows and other automated systems to reduce manual tasks, allowing more time to build personalized donor relationships and increase organizational capacity.• Collaborate with the Development team to revamp fundraising campaigns and communications to improve understanding of donor trends and use these trends to influence future fundraising initiatives. • Work with Financial Director to continually improve the recording and tracking of all donations in donor management system, allowing for more accurate data in donor management system as well as quicker turnaround times on report creation. • Create a more streamlined and cohesive grant tracking process that allows for better project management of each grant and greater transparency into the funds awarded and dispersed.• Implement and manage a new ticketing system to track and manage all ticket purchases at annual fundraising events, resulting in a greatly improved check-out process for donors at time of purchase and at check-in the day of the event. Show less