Sudeesh Pujari

Experience

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  A.P. Moller - Maersk

  Dec 2001 - Mar 2005

  Sr. Processing Officer

  1. Auditing pricing on bill of ladings to catch under/overbillings.2. Updating tariff rates and Maersk’s global contracts in the internal system viz., Websimon3. Performed shift supervision, work allocation and client communication.

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  MOL INFORMATION PROCESSING SERVICES (INDIA) PRIVATE LIMITED

  Mar 2005 - Nov 2007

  Team Leader Operations

  Last designation – Senior ExecutiveReportees – 101. Managed documentation team - preparing bill of ladings; Vessel reconciliation team - updating of container numbers in bill of lading, ensuring right containers are updated on the designated vessel2. Ensure 100% SLA adherence through optimal resource utilization, effective work allocation and monitoring3. Provide process training, manage individual/team performance and conduct performance appraisals

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  NGA Human Resources, an Alight company

  Nov 2007 - Jun 2011

  Role – Manager Quality, Learning & Development, MISReporting to – Business Support Manager1. Manage and increase the effectiveness and efficiency of Support functions through improvements to each function, as well as coordination and communication between support and business functions.2. Develop BCP, disaster recovery plan and ensure processes are compliant to ISO standard.3. Support line manager in rolling out CMMI level 3 initiatives across NGA India delivery centres.4. Managing timely, accurate & comprehensive MIS for NGA India.5. Design and implement organisational L&D framework, policy and set milestones.Achievements:1. Promoted twice in the first year of joining.2. Implemented DMS (Document Management System), which was instrumental in achieving ISO certifications.3. Played active part in achieving ISO 9001:2008 & 27001 certifications for the organisation.4. Handled multiple support functions and launched multiple large scale continuous improvements projects such as company Intranet (SharePoint), Project Camtasia (automating process and system trainings), Project Sheen (achieving 99.9% accuracy consistently), Career Framework (define, design & implement HRMS system encompassing entire lifecycle of an employee within the organisation), FIX – Food for Innovation & eXcellence (Fostering Kaizen concept), Project Zeit – productivity tool to maximise resource utilization. 5. Trained several batches of newly promoted /externally appointed team leaders on First Line Manager programme. Show less

  • Operations Support Manager

    Jun 2009 - Jun 2011

  • Operations Manager

    Nov 2007 - Jun 2009
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  Prominent Solutions

  Jul 2011 - Nov 2011

  Sr. Executive – Business Operations

  Role – Operations ManagerReporting to – Sr. Operations ManagerManage all the operational processes in terms of transitioning new projects, SOP creation, SLA agreement, resource identification, recruitment, process training and quality compliance.

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  CMC LTD

  Nov 2011 - Nov 2013

  Product Manager

  Role – Sr. Operations ManagerReporting to – Regional Strategic Business Unit HeadReportees – 110Highlights – Managed finance process for key account based in US.1. Leading the largest and complex finance process for the key account of CMC.2. Maintain appropriate liaison between all TATA offices at various levels and also with the client.3. Manage project staffing, learning and development and performance management to meetorganizational goals.Achievements:Reengineered and successfully implemented the KPI tracking tool for Production, Quality and Attendance across all the 4 delivery centers, strengthening and standardizing internal processes and MIS reports. Show less

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  DHL Global Forwarding

  Dec 2013 - Sept 2020

  Role – Senior Operations ManagerDirect Reports – 3Managing team size of 127 1. Responsible for overall service delivery of the offshored Air Freight services such as creation of HAWB & MAWB, transport bkg, invoicing, updating milestones & raising OIs, etc.2. Engage with business partners in mutually developing and reviewing standard operating procedures and staffing requirement.3. Enhance business partner satisfaction scores by exceeding SLA commitments and providing process improvement benefits.4. Partner with solutions and transition teams to ensure all transitions are successfully implemented as per agreed timelines.5. Drive continuous improvement initiatives to boost operational efficiency & service excellence.Achievements & Other engagements:1. Lead for GSC's global projects viz, a. Service Harmonization - Implement standard services and processes across all GSCs, b. Service Maturity - Implement best practices across all GCSs to achieve maximum service maturity as per agreed criteria, c. Skills Matrix - Implement skill level based FTE billing for Business Partners.2. Travelled to Prague, Czech Republic for scoping new business opportunities - successfully managed migration of 16 FTEs worth of work to Chennai GSC.3. Travelled to Melbourne, Australia to represent GSC at the end to end business process design workshop for OFR Cargowise1 migration. Show less

  • Senior Manager - Air Freight

    Jan 2018 - Sept 2020

  • Senior Manager - Ocean Freight

    Dec 2013 - Dec 2017
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  DHL Freight

  Oct 2020 - Dec 2022

  Responsible for overall service delivery of the offshored Road Freight services such as creation of Freight Orders, Manifest Validations, Invoicing, etc. and staffing requirement.Led successful EVO migrations of Austria, Iberia & Italy teams at GSC

  • EVO Implementation Team Support

    Mar 2022 - Dec 2022

  • Senior Manager - Road Freight

    Oct 2020 - Feb 2022
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  DHL Global Forwarding

  Jan 2023 - now

  Deployment Support Manager APAC - Air Freight Global Target Operating Model (GTOM)

  Supporting AFR GTOM deployment for APAC region. Current role involves conducting GTOM workshops in DGF offices across APAC region and post that follow up with regular review calls with DGF country management team involved in the local deployment. Ensure timely completion of agreed actions from the workshop.