Steven Felix

Experience

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  Michael Kors

  Mar 2010 - Oct 2012

  Sales Supervisor and Talent Ambassador

  I significantly contributed to the continued success of the top-volume store statewide by maintaining a focus on results while guiding the development of newer associates and supporting more seasoned members of the sales force. I attended and actively participated in monthly district-wide conference calls for store-side management on strategic planning, sales and merchandising. During my employment with Michael Kors I was given repeat positive performance reviews by in-store management, a score of 100% on a secret shop, and a rating of “Above Average” on a corporate performance audit. Show less

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  Burberry

  Nov 2012 - Jun 2013

  Service Lead Manager

  I was recruited to execute the grand opening of the brand’s fifth standalone Burberry Brit location in the US. As a Service Lead Manager I guided, motivated, and supported a team of associates selected by corporate recruiters for their professional excellence while driving the store to surpass volume goals by holding staff accountable to sales expectations for both individuals and the store.As it pertained to back of house management I matched inventory records to sales and placed orders for depleted merchandise according to projections. As for front of house procedures I assumed day-to-day responsibilities expected of key-holding management, including verification of opening and closing cash balances for tills, opening the location for business in the morning and closing the doors at the end of the day. I also received a customer service rating of “Excellent” on the store’s first secret shop. Show less

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  Theory

  Oct 2013 - Apr 2015

  Assistant Store Manager

  As the Assistant Manager I continually worked in partnership with my Store Manager to oversee a team of elite sales associates to drive and meet key business needs. As it pertained to my position, within one month of hire I rose the client capture rate to highest in company and 23% above company average. Within two months I rose client capture rate to highest in company while surpassing company set standard. I continually oversaw store sell-through reports and communicated allocation needs to both District Manager and Corporate buying team to allow the store to sell through the appropriate product. I held weekly touch base meetings with associates to discuss their previous weeks client business and coached them through their action plans for the coming week. Once a week, I delivered thorough weekly business results to District Manager through Weekly Recap templates for review. I have continually received semi-annual bonuses based on performance reviews drafted by Store Management and approved by District Manager. In December 2014, due to unforeseen circumstances, I was the acting Store Manager of the only Theory boutique in Northern California. Under my leadership, during a company audit, I cut the stores previous score in half, resulting in the highest score the store has ever received. In addition, I was able to raise the stores e-commerce business by over 200%, resulting in the largest increase in set goal in the entire company. Show less

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  CELINE

  Apr 2015 - Dec 2019

  I was promoted from Assistant Store Manager to Store Manager of the 2nd Leased boutique in San Francisco in August of 2017. I hosted two Store Wide meetings delivering product knowledge and CELINE heritage. I continually hosted Morning Meetings in partnership with the Saks Fifth Avenue team to showcase new product deliveries. I ended my first year in the business of 2017 as a profitable boutique, by monitoring my business costs and expenses while delivery sales. Beginning my first full year as Store Manager, I had many successes. As an example, in the month of September 2018 I achieved my commercial target ten days into the month. In 2018 I was the only Leased Boutique to have a Made To Order transaction for the entire year for an exotic handbag, I was able to secure the deposit and follow through with the customer experience to provide a true luxury experience. In my first year as Store Manager, I ended 2018 +56% to LY, ending the year highest to LY comp in the company. I delivered consistent success with my business beginning in the second half of the year. For my first inventory of 2019 I delivered zero discrepancies, showing a perfect inventory. Show less When I began my career with Céline, I was the only member of my initial team to be recruited to management to open the first leased concession in California. As it pertained to my role upon initial hire, I directly oversaw Inventory Control, Customer Repairs, Store Supply Management, Shipments (both inbound and outbound), Store to Store transfers, Hand Carry transfers to leased Concessions, Uniform Pulls for Active Team Members, Customer Reserves, and Product Control (either customer damages or internal quality control). As my time began to evolve, I delivered monthly touch base reviews to members of the team to review previous months business, key wins, and opportunities for development. I, continually, remained in constant communication with the team to ensure all standards were met and expectations were clear and set. I remained active in communicating product requests based on sell-thru, as well as, associate needs to drive business. I ensured that the boutique was adequately stocked to achieve company set goal. As for back of house management, I continually oversaw Inventory Management resulting in no discrepancies per Inventory Rollouts In 2015 I assisted the West Coast Visual Merchandising Team with Visual Displays for Leather Goods, Small Leather Goods, Accessories, and Ready to Wear. I uploaded and provided Corporate Partners with Power Points Presentations to convey current Visual Merchandising Standards. As a key win for 2015, I contributed to the teams success of exceeding company set goal by 10% In 2016, I attended an Operations Training seminar amongst select Management for a Point of Sale training program to be rolled out company wide. I contributed to the success of a company wide Caravan Event, and exceeded company set goal. As a Boutique we ended the year with the lowest Return Rate amongst other concessions, as well as, the Lowest Partnership Assist rate at 30%. Show less

  • Store Manager

    Aug 2017 - Dec 2019

  • Assistant Store Manager

    Apr 2015 - Aug 2017
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  Desert Diamond Casinos & Entertainment

  Apr 2022 - Dec 2023

  VIP Casino Host

  •In April of 2022 I joined the Tohono O’odham nation as a member of the Desert Diamond Casino. As a Casino VIP Host I am primarily catered and provided elevated customer services to Casino VIPs and Diamond Status Guests, at our Tucson location as well as our sister Southern Arizona location in Sahuarita, AZ•As a Casino Host I work under Player Development, a division of the Marketing and Public Relationship department. I am one team member out of a group of thirteen carefully selected individuals who drive business from 4% of the Casino Guest population that provides the Casino with over 50% of its revenue. This is done through personalized outreach and VIP specific events that not only generate revenue but build personalized relationships with Casino VIPs•Within six months of service, I received three awards from upper management for outstanding customer service •On June 10th, 2022 I was the only VIP Host selected to attend the 31st Annual Boys and Girls Club Dinner alongside our Executive VIP Host to represent the Desert Diamond Casino •On August 25th, 2022 I hosted a VIP event alongside the Player Development Department Director at the Oracle Arena in Glendale, AZ•On October 18th, 2022 I was invited to the Tohono O’odham Team Member Recognition Luncheon in which I was honored as a valued member of the Tohono O’odham Gaming Organization for my continued contributions in customer service•In 2023 I was selected to shoot a promotional campaign, alongside Michael Day, our Advertising Director, providing information to the Nation Show less

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  Live Theatre Workshop

  Jul 2024 - Aug 2024

  Volunteer
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  Brooks Brothers

  Jul 2024 - Sept 2024

  Assistant Manager
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  Marc Jacobs

  Sept 2024 - now

  Store Director