Philipp Hesseler

Experience

• 

  Guennewig Hotels & Restaurants

  Aug 2008 - Aug 2011

  Dual Hotel Study Program
• 

  Starwood Hotels & Resorts Worldwide, Inc.

  Nov 2011 - Aug 2013

  Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed. Ensuring that front desk operations runs smoothly in a professional manner at all times.Perform all front desk related responsibilities and duties when assigned or required.Supervise VIP and SPG Rewards Elite member arrivals. Ensure meet and greet for Elite member.Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.Be fully aware of Credit Policy and supervise compliance. Inform concerned departments about any possible credit risks.Through knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.Handling guest complaints/comments/problems/requests in a very professional manner and always strives to provide a quality guest experience. Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts.Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. Responsible for the day to day supervision of all on site building services, ensuring that the presentation of the building, with particular emphasis on foyers, entrances and building surrounds/landscaping and recreational areas are maintained to agreed standards at all timesAssist with communication of all relevant rules, procedures and community matters to enhance the residents’ living experienceProvide information on building policies, community rules and the timings and Show less

  • Assistant Guest Relations Manager

    Apr 2013 - Aug 2013

  • Supervisor Rooms Division

    Nov 2011 - Mar 2013
• 

  Grange Hotels

  Nov 2013 - Nov 2014

  Guest Relations Manager
• 

  NH Hotel Group

  Jan 2015 - Sept 2015

  Sales Consultant Central Europe
• 

  Packlink — Simply Shipping

  Sept 2015 - Jul 2024

  • Customer Support Manager

    Sept 2020 - Jul 2024

  • Team Lead

    Jan 2017 - Jul 2024

  • Customer Support Executive

    Sept 2015 - Jul 2024
• 

  Auctane

  May 2024 - now

  Senior Support Manager