Annie Duong

Experience

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  Viet Nam News - Vietnam News Agency

  Jun 2015 - Sept 2015

  Intern Translation & Edition
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  InterContinental Hanoi Westlake

  Jan 2018 - Oct 2018

  Guest Relations Officer

  • Checking in & checking out for VIPs and IHG members using Opera.• Building the relations with hotel guests, consulting and solving their requests. Receiving and handling guests’ problems. Ensuring rooms and all amenities are well prepared prior to VIP members’ arrival. • Taking part in running and promoting the Loyalty Membership Program. In charge of taking care of Chinese guests. Doing GR related reports.

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  Exotic Voyages

  Oct 2018 - May 2019

  Junior Sales

  • Communicating with clients, creating and personalizing itineraries. Offering professional advice of the destination and using sales skill to upsell luxury tours.• Handling transportation, hotel reservations, service booking, flight ticket and related tasks.

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  Sofitel Legend Metropole Hanoi

  May 2019 - Nov 2021

  Guest Relations Officer

  • Checking in, establishing relationship with VIPs and guests, providing personalized services. In charge of assisting Chinese speaking guests.• Addressing and escalating guests’ issues and problematic situations. Attending promptly to guests’ inquiries and assisting them with their needs.• Being part of the hotel mission team servicing international government delegations in their official visits to Vietnam in 2021.

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  Deloitte

  Nov 2021 - now

  Senior Administrative Officer cum Receptionist

  • Be responsible for reception duties: screening & transferring calls, processing official documents; managing meeting rooms on the system; assisting with the office logistics, managing all-staff-office-access system and other tasks.• In charge of Admin Business Relationship procedure & operation. • Ensure a smooth daily operation and internal service.• Execute, manage and lead office logistics and event logistics.• Assist Board of Directors regarding logistics & related tasks on a daily basis.• In charge of assigned logistics expense reports and other administrative tasks. Show less