Daniel Gill

Experience

• 

  JAP MEDIA

  Jan 2014 - Jan 2019

  My PA tasks included keeping daily contact with the firm's clients, maintaining schedules, finalizing payments and following up on them, constantly liaising with the CEO and keeping him up to date with all the meeting and events lined up, and ensuring submissions to clients as per deadlines. As an Equipment Manager, I developed an equipment checklist which was constantly updated before and after shoots. I was also in charge of the equipment's method of delivery, transportation means, and ensured all the equipment was assembled and disassembled in a safe and timely manner.

  • Personal Assistant

    Jan 2015 - Jan 2019

  • Equipment Manager

    Jan 2014 - Jan 2015
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  TP-LINK

  Nov 2016 - Mar 2017

  Brand Ambassador

  Achieved sales of 10 - 15 units daily.Managed inventory, barcode readings, stocking and restocking.Acted as the face and voice of the company and implemented various promotion and marketing techniques such as word of mouth and product placements on the floor.

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  Monsoon Accessorize

  May 2017 - Sept 2017

  Sales Support Assistant

  Answered customer phone calls and emails to cater for customer requests and troubleshoot any problems with their orders, accounts and other related issues.Managed inventory, barcode readings, stocking and restocking, and receiving.Updated all our contact information for clients.Met with other departments to provide the sales team with data reports and sales guides.Followed up with customers to make sure that they are satisfied with our products.Made sure that sales persons are on track with sales goals.Stayed up-to-date with our new products and attended sales launches, making sure the sales team is up to date.Paid attention to details and observed what recurring issues we were facing; and reported them as and when necessary. Show less

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  Nokia

  Oct 2017 - Dec 2017

  Brand Ambassador

  Achieved sales of 20 - 25 units daily.Managed inventory, barcode readings, stocking and restocking, and receiving.Acted as the face and voice of the company and implemented various promotion and marketing techniques such as word of mouth and product placements on the floor.Maintained a positive brand image all the time.Worked with people in various departments (sales and marketing) to ensure brand awareness and sales are at an all-time peak.Attended trade shows, product launches, and other events to represent the company and made presentations from time to time in large crowds of people to promote our products.Prioritized and planned activities to ensures proper use of time and management of high volume work.Anticipated customer’s needs and created customized strategies so the customer can effectively interpret product information to the customer and identify, resolve problems creatively and with good judgment.Monitored the continuous change in demand and provided feedback to the Marketing and Product departments regarding customers’ preferences. Show less

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  British Veterinary Centre

  Jan 2018 - Jan 2019

  Executive Administrator

  My tasks included booking appointments, coordinating between the vets and patients, providing information, and ensuring overall smooth operation within the front of the clinic.Prepared letters, memos, and other documents using MS. Office.Handled incoming and outgoing mail, including distributing incoming mail.Created and maintained computer- and paper-based filing and organization systems for records, reports,Compiled, sorted, and filed records of office activities, business transactions, and other activities.documents, etc. Show less

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  Anantara Hotels & Resorts

  Apr 2019 - Oct 2019

  Front Office

  Processed all guest check-ins, verified guest identity and form of payment, assigned room, and activated room key.Updated guest profiles according to their requirements.Entered and Updated Anantara Rewards Information.Collected payments prior to issuing room keys and made billing adjustments.Compiled and reviewed daily reports, logs and contingency lists.Completed daily closing reports.Supplied guests with directions and property information.Accommodated guest requests & contacted appropriate staff when necessary. Followed up to ensure requests have been met.Executed daily AM and PM Task List.Notified Security of any guest reports of theft.Prepared and reviewed written documents accurately and completely, answered telephone calls using appropriate brand etiquette.Entered and located information using Front Desk CRM.Completed safety training and certifications.Completed the following Certifications: Cross-selling and Up-selling, MinorsCode of Business Conduct, Problem Resolution, Interacting with Customers,Minor Hotel Work, Health & Safety, Improving Communication in Cross-Cultural Relationships, Global safety principles: Fire safety and prevention,Data protection and GDPR 2019, Minor Code of Conduct for theprotection of children from sexual exploitation in travel and tourism Show less

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  DusitD2 kenz Hotel Dubai

  Sept 2019 - Oct 2019

  Events Coordinator and Assistant Project Manager

  Worked with the Marketing Manager to execute the Art Week Event Operations to support the overall Event Strategy.Coordinated and oversaw the execution of event logistics.Oversaw the administrative processes associated with every event phase.Ensured furniture and equipment were organized as per each event day's set up.Vetted potential artists to set up 'Art Workshops' and coordinated multiple sessions over the week.Assisted with the dissemination of all the event promotions via Whatsapp and Email database.Liaised with hotels guests and event participants as a means of building customer relations and acquiring feedback.Ensured smooth communications & message dissemination across all required departments to execute their given tasks.Constantly reviewed and reorganized the schedule when necessary, and troubleshot any challenges and conflicts.Attended pre-event meetings to understand tasks and requirements, set appropriate expectations and gathered critical information to communicate to Operations Team. Show less

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  SEHA -Ambulatory Healthcare Services Co.

  May 2020 - Aug 2020

  Fleet Coordinator

  Coordinated, managed and handled the correspondence across all the driver fleets with the allocated medical staff to perform the task for every shift.Maintained recipts, log book and calculate the hours worked.

• 

  GMG

  May 2021 - Jul 2021

  Backend coordinator

  My tasks included booking appointments, coordinating between the Nike store customers and promotional activity partners.Internal coordination of customer and partner bookings with Nike Sports Marketing Executive.Strategizing and executing discrete promotional activities in tone with Nike's brand guidelines, to attract more customers to the promotional stand at the Nike, Dubai Mall store.

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  Desert City Stays

  Oct 2021 - now

  Creating new SOP for booking.Ensure the team understand their roles, know their responsibilities, and are trained and equipped to carry out their roles.Ensure the team understand their roles, know their responsibilities, and are trained and equipped to carry out their roles.Implement and maintain a staff training programme, to equip all members of the team to carry out their roles to the required standard. To induct and train new team members, ensuring Health and Safety procedures have been completed.Oversee the operations budget, ensure costs are controlled and required investment is implemented successfully, and manage suppliers.Recruit new employees for the operations team and carry out interviews to ensure new personnel have the necessary skills and fit well within the Holiday at Home team.Actively participate in the strategic planning and ongoing development of the holiday home.Explain and assist with the onboarding of new landlord and property.Apply for and update all of DTCM permits.Payments collections from clients and deposit into company account, coordinating with Finance team on expenses Payment to DTCM for tourism tax Maintenance and housekeeping supervision (during stay and during vacant period). Show less Responsible for ensuring our guest have a seamless journey while they stay with.Assisting with property viewing.Conducting onsite check-in and check-out.Responding and coordinating all inquiries and provide customers with essential information while they stay with us.Communicating and guiding Guests about all procedures/documentation/registration required for smooth check-ins & checkouts.Reviewing the arrival list daily and coordinating with suppliers to ensure the apartment is prepared and distribution of welcome amenities have been completed.Booking cleaners after check out and during guest stay if requested. Identifying & coordinating guest's inquiries/complaints and resolve them within defined timelines.Ensuring we follow SOP while communicating through emails, phone calls, WhatsApp / online portals. Ensure guests are not kept waiting.Creating new template for our property information so the guest have easy access to them.Creating new portal on notion to assist the team with booking and dates look up. Show less

  • Operations Manager

    Feb 2022 - now

  • Guest Relations Executive

    Oct 2021 - Feb 2022