Jessica Nye, CMP

Experience

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  Madison Performance Group

  Oct 2007 - Nov 2008

  Project Coordinator

  - Maintained the database and reports for large scale meetings and incentive trips for corporate companies- Traveled on-site to multiple locations to manage events from start to finish - Assisted with RFP research for potential programs including site-inspections, activity descriptions, hotel overviews, and transportation- Communicated directly with clients on program and activity developments

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  The New York Botanical Garden

  Jan 2009 - Feb 2011

  - Administered the multi-faceted components of the Group Sales and Tourism Department- Developed pricing strategies and collateral material relevant to seasonal exhibitions in partnership with the Marketing department - Oversaw the scheduling and execution of special events with the Catering department, such as private lunches and birthday parties. Notified company personnel and departments regarding group activity- Supervised the Group Sales Coordinator and volunteer staff - Promoted and sold adult tickets to Tour Operators, Garden Clubs and other related organizations- Input group reservations to ticketing system; transmitted confirmation and invoices to clients. Enforced all payment and cancellation policies; issued credits and refunds - Facilitated, greeted and hosted group visits during Exhibitions and special events

  • Manager of Group Sales and Tourism

    Jul 2009 - Feb 2011

  • Group Tours Coordinator

    Jan 2009 - Jul 2009
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  Dassault Systemes

  Sept 2011 - Feb 2012

  Human Resources Administrator

  - Arranged job interviews for candidates meeting with multiple employees within the organization. Scheduled appointments with interview team through Microsoft Outlook and forwarded supporting documentation, reminders sent prior to interview date- Reserved hotel and travel arrangements for out of state candidates. Followed up with confirmation, schedule and company information- Organized candidate presentation for audiences varying in size, including A/V equipment and banquet set-up - Collected any receipts for travel reimbursement, processed expense reports and input into Smart Search expense tracker Show less

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  Textron

  Feb 2012 - May 2013

  LDP Program Coordinator

  - Planned and oversaw all Leadership Development Program (LDP) face to face events, including communication, travel arrangements, hotel and venue accommodations, catering, training curriculum and overall meeting implementation - Managed department event budget for 5-10 meetings per year, varying in sizes from 35-135 attendees- Prepared monthly finance report for LDP charges and reconciled any inter-company discrepancies; processed department invoices and assisted with budget planning and forecasting- Coordinated Spring and Fall Career fair logistics consisting of booth requirements, shipping materials and food and beverage needs- Assisted with LDP employee recruiting and scheduling candidate interviews at national company locations; processed candidate expense reports for reimbursement - Completed on-boarding tasks for all new hire LDP's, such as IT checklists, corporate asset distribution and orientation instructions - Lead for the creation of LDP survey, tracking and reporting of LDP metrics, collecting and analyzing post meeting data Show less

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  ARAMARK

  Jun 2013 - Nov 2015

  Conference Planning Manager

  - Managed all assigned meeting and conference requests. Supported and collaborated with FDIC clients from all offices and divisions. Served as program lead on project timelines and tasks - Coordinated efforts with Aramark and FDIC contacts to properly meet client needs, including Room set-up and AV Coordinators, Hotel Personnel, Printing and Graphics Design, Food and Beverage Managers, and FDIC Chief of the Special Services Unit- Created and analyzed event registrations and post-meeting surveys. Provide feedback and reporting to client. Recommend improvements and streamlined processes for future success- Supervised day of event activities and staff. Inspected status of meeting or classroom set-ups. Oversaw all break activities including placement, set up, and maintaining as well as clean up- Monitored, on a daily basis, TargetNet’s list of banquet event orders to ensure information is up to date and accurate- Attended weekly delivery meeting to review any upcoming programs or special events Show less

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  USMotivation

  Nov 2016 - Feb 2017

  Account Manager, Travel Operations

  - Managed all components of group incentive travel programs for high level executives and corporate clients- Developed, controlled and monitored budget for each assigned program; oversaw the profitability of the major account in accordance with projections - Relayed and communicated accurate information to the client specific to the timeline of each program; served as point of contact and led for achievement of client expectations - Supervised Account Coordinators, Travel Staff and Travel Director throughout the program and on-site; conducted travel staff briefings and created trip specification guidelines - Planned and led site inspections; coordinated efforts with local Destination Management Companies, hotel, food & beverage outlets and merchandise partners - Traveled on-site to execute program from start to finish; carried out post-event debriefings and final billing Show less

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  Sodexo

  Mar 2017 - Jan 2018

  Director, Special Events & Catering Operations at the Zoo Atlanta

  - Maintained and developed client relationship with Zoo Atlanta and guaranteed client satisfaction to provide exceptional catering services - Directed daily operations of catering services to ensure employees had appropriate equipment, inventory and resources to perform their jobs and meet department goals and deadlines- Supervised day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards- Managed the budget by controlling costs (e.g. labor, inventory, equipment, materials), complied with budget requirements and established adjustments - Identified potential problems and informed General Manager of status on resolution of problems or issues, using appropriate resources when necessary - Planned, advised and assisted with menu options and selections and provided job quotes for special services or sales Show less

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  Sodexo

  Feb 2019 - Jun 2022

  Catering Manager

  - Execute on-trend events from coffee service to VIP dining events. - Responsible for client contact, event dining planning, pricing, negotiation, coordination and implementation of catered dining arrangements. - Ensure catering revenue growth, exceptional customer service, and customer and client expectations in the area of catering services. - Identify internal/external customer needs and expectations; ensures that Sodexo and customer goals are aligned and met- Educate and develop rapport with internal/external customers and promote partnerships- Promote a customer/client centered culture that strives to exceed customer and client needs- Coordinate all unit catering initiatives to drive sales growth and track results- Maintain and improve service level resulting in increased customer satisfaction- Ensure all HAACP standards are followed- Demonstrated resourcefulness and quick responsiveness to client and customer requests Show less

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  Madison Performance Group

  Apr 2022 - now

  Project Manager