Armando Lassus

Experience

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  AL Group, Inc.

  Aug 1997 - Nov 2014

  IT Consultant & Systems Administrator

  IT Support and Consulting for Small Businesses, Medical Offices, Municipal Government Agencies, and Non-Profit Organizations.Planned, Designed and Implemented Windows based Client/Server environments.Administered and supported technologies and services such as Windows Server 2003-2008, Active Directory, GPO’s, Exchange Server, SQL, and desktop operating systems from Windows 95 to Windows 7.Troubleshooted, maintained and upgraded servers, workstations and network systems ensuring business continuity and minimal service interruption.Analysis and Development of Business Intelligence reports using Crystal Reports XI.Remote IT Support via LogMeIn, Citrix GoToAssist, VNC and Remote Desktop. Show less

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  Surfing Boricua

  Jun 1999 - Aug 1999

  Project Consultant and Webpage Designer

  Evaluation and Recommendation of Hardware and Software requirements for the design and development of webpage portal for the purpose of providing users with updated information of weather conditions in Puerto Rico's frequently visited surfing spots.Participated in the design, development and testing phases of the website.

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  GMN IT

  Jan 2012 - Nov 2014

  IT Systems Administrator

  IT Systems Administration and Support Services for Law Firms, Financial Institutions, Insurance Agencies, and Private Corporations.Deployed and configured AD domains and services in mixed Windows 2003 Server and Windows 2008 R2 Server environments.Managed and supported Windows 2003, 2008 and 2012 environments.

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  Citrix Managed Services

  Nov 2014 - now

  IT Senior Technical Consultant

  Remote Citrix administration, infrastructure expansion and stabilization services for customer's on-prem and cloud Citrix production environments, leveraging my experience, technical knowledge, and ITIL expertise, to achieve desired results through the full IT lifecycle.Provided Service Delivery Manager services, ensuring quality and timely Customer Service Delivery, in accordance with the scopes and SLAs defined within customer's Statement of Work. Frequently met with different customer stakeholders, such as IT Engineers, Directors and/or Managers, to provide reports on data relevant to a given audience. Discussed issues/concerns and planned processes that will be implemented to resolve them, providing frequent status updates until completion.Responsible for providing reactive, proactive, and preventative services, serving as a trusted Citrix advisor who understands our customers’ Citrix environments and who will work as an extension of their IT Operations team.Delivered Citrix environment management, incident management, change management, problem management, event management, request fulfillment, and reporting services. Leveraged ITIL problem management technics to identify reoccurring incidents and provide proactive and reactive solutions to mitigate disruption to services.Maintained accurate, timely, and detailed ticketing system data. Created and maintained formal knowledge documentation for internal operations support teams and customer engineering teams ensuring that all content is consistent, current and accurate. Show less