Abdallah Hammam

Experience

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  TAT Travel

  Jan 1999 - Jan 2000

  German speaking Tour leader
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  Phoenix Reisen GmbH

  Jan 2000 - Jan 2006

  Travel Group Manger on Nile Cruises
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  Flash Tour

  Jan 2006 - Jan 2014

  German Speaking Tour Guide
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  Meeting Point Oman

  Sept 2014 - Sept 2015

  German speaking Hotel Representative
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  Meeting Point Emirates

  Oct 2015 - Oct 2017

  Destination Manager

  • Led and coordinated interdepartmental operational activities to maximize efficiency and productivity• Initiated and launched an advanced, real-time information tool that synchronized transfer details and made them accessible via mobile devices, replacing the traditional room letter delivery system. • Introduced distinctive tour products and equipped sales agents with advanced pitching skills, driving a remarkable 400% revenue increase during tenure in the role.

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  Meeting Point Asia

  Oct 2017 - Oct 2018

  Head Of Operations

  • Directed country-wide operations, cultivating strategic partnerships with key suppliers to enhance service delivery while reducing costs.• Established and led a specialized team of German-speaking Customer Service Team, passionately trained to understand and surpass the demands of German Travelers, significantly improving guest satisfaction.• Introduced cutting-edge multimedia and digital sales strategies, leading to a threefold surge in local sales revenue over a one-year period.

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  Meeting Point Gambia

  Apr 2019 - Jun 2020

  Head of Operations

  • Directed day-to-day operations in a newly established destination, driving business development, optimizing processes and resources to support business development• Mentored the customer service team through a comprehensive training program to achieve high levels of Guest satisfaction and deliver effective solutions.• Negotiated lucrative agreements with key suppliers to optimize operational quality and secure a substantial profit margin• Transformed sales approach by creating compelling sales presentations, developing attractive sales materials, and conducting expert pitch training sessions, leading to exceeding annual EBITDA projections by 100% Show less

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  PlanRadar

  Sept 2021 - Dec 2022

  Customer Success Manager

  • Successfully onboarded 500+ clients, tailoring SaaS solutions to diverse use cases for rapid adoption and integration.• Led client engagement initiatives by demonstrating industry-leading best practices, resulting in significant improvements in client retention and recurring revenue while notably reducing churn compared to the previous year.• Executed innovative win-back strategies, focusing on evolving needs and achieving a 12% success rate in reclaiming canceled accounts.• Proactively identified opportunities to upsell additional licenses and premium features, directly supporting clients' business development and achieving additional growth in ARR.• Collaborated closely with product management and development teams to align and enhance product offerings based on customer feedback and usage patterns. Show less

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  TecSee Internetagentur

  Dec 2022 - May 2023

  Account Manager

  • Acted as primary client liaison, fostering seamless communication and decreasing response time by 50%, resulting in a substantial improvement in overall client satisfaction and retention.• Oversaw project timelines and collaborated with developers to provide tailored e-commerce solutions utilizing JTL Software.• Recognized and pursued new business prospects, contributed to sales presentations, and successfully acquired new clients.• Provided strategic advice to clients on service enhancements and identified opportunities for upselling. Show less

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  Reisen in Ägypten

  May 2023 - now

  Business Development and Sales Manager

  • Spearheaded B2B framework integration alongside B2C operations, securing profitable partnerships and expanding market presence.• Managed end-to-end sales process and drove a 30% increase in annual revenue by developing targeted sales strategies.• Optimized operational workflows by implementing a CRM system (HubSpot) and collaboration tools, boosting sales pipeline visibility and significantly enhancing team efficiency