Gordon Small

Experience

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  Lloyds TSB Bank

  Jan 2002 - Aug 2002

  Banking Tele-servicing Agent

  Promoted and sold banking products to all clients of the Bank (business and personal) and dealt with account related customer queries and inquiries

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  VÚB banka

  Oct 2002 - Aug 2004

  Project Manager

  Payment Cards implementation project, strategy development for market entry including negotiations with potential partner banks and card associations

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  Marcus Evans

  Nov 2004 - Sept 2006

  Used a variety of research channels to generate and develop topic ideas then design conference agenda to include key topics and sessions and then invited key industry figures to present case studiesEvent coordination and management throughout the actual the event B2B Sales executive role. Responsible for consulting with senior level executives, identifying specific needs and selling the appropriate conferences/events to meet these needs

  • Conference Producer (Retail Financial Services Division)

    Dec 2005 - Sept 2006

  • Senior Sales Executive

    Nov 2004 - Nov 2005
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  Honeywell

  Nov 2006 - Jul 2020

  Program leadership and strategic partnership role. Responsibilities - managing each IP licensing opportunity end to end from kick-off meeting, deal strategy development including an analysis of next best alternatives, schedule, pricing, key stakeholder approvals, contract drafting and negotiation, deal signature through to contract execution. Creating pricing and valuation models. Forecasting and revenue planning.Account Management activities for Licensed Channel Partners. Customer Support Program Manager role that entailed leading a variety of global cross functional teams simultaneously. Managing repair and overhaul business including setup of capabilities and all aftermarket support requirements.Responsible for customer satisfaction, relationship building, process improvements using 6 sigma principles, product entry into service, service request management and customer dispute resolution.Main customer Airbus covering Helicopters and Defense divisions. Identified, qualified, and pursued sales leads covering the full breadth of Honeywell’s products and services in order to achieve and exceed yearly revenue target of $15M and new wins target of $20M Established strong customer relationships in order to offer the support required to drive growth. First line of escalation for aftermarket support on cost, quality, delivery, order, AOG and communication issues for major Airlines and OEM's in Turkey, Israel and Northern Europe. Maintained a smooth functioning credit portfolio covering a large portfolio of aerospace customers

  • IP Licensing Manager EMEAI, Aerospace

    Jul 2018 - Jul 2020

  • Customer Support Program Manager, Aerospace

    Aug 2013 - Jul 2018

  • Sales Account Manager, Airlines Aftermarket business, Aerospace

    May 2010 - Jul 2013

  • Customer Project Manager Air Transport & Regional, Aerospace

    Jul 2009 - Apr 2010

  • Senior Credit Analyst

    Nov 2006 - Jun 2009
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  DHL IT Services

  Jun 2021 - Nov 2022

  Account Manager

  Responsible for ensuring DHL IT Services met the needs of the DHL Global Forwarding and Freight (DGFF) business. Developing and managing a pipeline of business opportunities to deliver new and enhanced services, products, and systems.Understanding DGFF business requirements, translating those into opportunities then creating and negotiating proposals to cover those needs. Managing the end-to-end sales and order lifecycle including implementation and support.Active relationship management with key stakeholders, escalation management and internal coordination of problem-solving activities and implementation of corrective actions. Show less

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  Honeywell

  Oct 2022 - now

  Cross functional customer facing Program Manager role working in the Customer & Product Support team within the Defense and Space International business. Covering 2 major regional OEM customers Leonardo Aircraft Division and Saab.

  • Aftermarket Sales Manager

    Oct 2024 - now

  • Principal Customer Support Management Professional

    Oct 2022 - Nov 2024