Jeff Kidd

Experience

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  Bowhawk Consulting

  Jan 1996 - Jan 1996

  Litigation Support Operative
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  Secor International

  Jan 1997 - Apr 1998

  Staff Engineer/Field Technician, Hewlett-Packard campus

  • Quarterly and as-needed VOC sampling of groundwater, vapors & soil.• Groundwater table depth measuring.• Ongoing reporting of remediation measures’ efficacy.• Hands-on upkeep of machinery and physical systems.

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  Ascend Communications

  Apr 1998 - Jan 1999

  Lab Technician

  • Developed systems to bring order to growing development lab environment.• Built networked call generation PCs with a combination of BSDI and Windows.• Managed stores and processed internal and external orders using manual PO systems.• Worked directly with manufacturing to secure needed stock and facilitate shipping/receiving.

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  Lucent Technologies

  Jan 1999 - Oct 2006

  Lab Manager, Hardware and Software Engineering

  • Managed over 12,248 ft2 of lab space comprised of 436 data racks.• Co-managed Eng-lab budget of $5+ mil, consistently staying on budget.• Supported team of over 80 engineers, including outsourced groups in Bangalore, India and China.• Maintained physical and virtual lab environment for Development and SQA engineers, involving HVAC, power, telecom distribution and racking infrastructure.• Developed strong procurement relationships, internal and external to Lucent, to facilitate speed of delivery and encourage cost comparisons which resulted in negotiating the best deals.• Designed physical layout and built test setups for Engineering testing.• Managed equipment inventory and tracking of capital assets in lab and storage areas.• Configured trunks on Avaya Definity G3R PBX switches to meet various testing requirements. • Processed internal and external RMAs to maximize asset utilization.• Evaluated lab requirements and shaped spending to continually stay on budget!• Worked closely with Quality Management to ensure lab adherence to ISO 9001; 2000 certification standards. Show less

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  Ericsson / Redback Networks

  Oct 2006 - Jun 2008

  Lab Manager, Hardware, SQA, Development, Test Engineering, TAC

  • Planned labs portion of campus expansion in SJ, full campus migration in B.C.• Managed team of nine lab techs, lab system admins/architect and interns across six labs in U.S and Canada as we grew a newly created Lab Services group.• Served as Point for integration of acquired Data Networks sites in MA, NC and PA.• Oversaw approx. 16,000 ft2 of lab space comprised of 500 data racks.• Identified equipment users, Built Visio representation of labs and mapped existing user base, by group, to lab footprint(s) as first step in controlling space utilization.• Assessed HVAC, power and space constraints for existing lab, then developed & initiated plan to accommodate accelerated growth of Engineering department.• Groomed vendor relationships to maximize cost savings.• Worked closely with Eng. management to develop a comprehensive Engineering support Service Portfolio for our Lab Services group which encompassed systems, network and physical infrastructure.• Weighed org positioning of the Lab Services group (Engineering vs. Ops) and pitched proposal for the most effective strategic placement.• Continued to shoehorn equipment installs into a tightly constrained environment, optimizing space and use of existing + new electrical circuitry.• Evaluated collocation facilities, raw commercial shells and new campus candidates as lab/datacenter expansion options.• Developed Asset Management program policies/procedures, integrating custom Oracle client front end. Show less

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  VMware

  Jun 2008 - Dec 2013

  Global Support Services Lab Admin Manager

  • IT-based service group manager with dotted-line operational reporting to Global Support Services.• Managed a lean team of 7 outstanding admins in charge of 8 global labs, servicing 900+ support engineers in NASA, EMEA & APAC regions. • Oversaw development and implementation of group’s global procurement model and $3.3M annual budget.• Developed end-to-end process workflow for global lab requirements gathering, procurement prioritization/tracking and fulfillment reporting.• Managed several cloud environment build projects used for customer support and Partner training.• Prepared feasibility studies, phased migration plan and ongoing support model for consolidation of select GSS equipment to new data center facility in East Wenatchee, Washington. • Sourced & managed web-based communication tools (SharePoint, ScheduleIT, MediaWiki, Asana, Liquid Planner) that allow my team to more efficiently serve their internal customer base. • Maintained site-specific lab infrastructure planning to proactively accommodate growth, standardizing approach globally.• Worked with Logistics team to streamline order-entry, RFQ’s, PR/PO tracking, cost center assignment and loaner contract reminder scheduling. • Spearheaded grass-roots Lab Focus Committee effort to channel user experience feedback from various levels within GSS. Show less