Sara Gladstone

Experience

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  Beauty Mode

  Oct 2007 - May 2008

  Sales Representative/Receptionist

  Customer serviceSales-won 2 sales contest while working with Beauty ModeEventsPromotion creation and execution

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  UCF Arena

  Jan 2009 - May 2009

  Marketing Intern

  Wrote and distributed surveys to consumers for market research Participated in grassroots marketing by finding local events and media to promote showsParticipated in group sales efforts for the Magic 107.7 Bunny Breakfast

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  Florida Hospital

  Jun 2009 - Oct 2009

  Consumer Marketing Intern

  Spearheaded, wrote content for and developed Family Health Center WebsitesLed office campaign for charity Backpacks for Kids where supplies were collectedHelped build relationships with Disney by participating in Health and Wellness expos for employees --event coordination and implementationResearched and called vendors to partner for marketing and community relationsCollaborated to create new flyers, brochures, and postersConducted competitive analysis on several branches of healthcare Show less

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  Looking for Work

  Oct 2009 - Dec 2009

  Marketing Graduate
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  Law Office

  Jan 2010 - Feb 2010

  Temporary Legal Assistant

  Wrote content for Law Office's websitePerformed administrative duties and assisted with legal document creation

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  Winter Park Library

  Mar 2010 - Mar 2010

  Volunteer for Bash for Books

  Assisted with putting on event Bash for Books to raise money for the library.

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  Cosmetic Promotions

  Apr 2010 - Nov 2010

  Temporary Public Relations Manager
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  Walt Disney World

  Apr 2010 - Sept 2015

  Maintained and updated Sharepoint based employee reward system. Ran reports, received and distributed Cast Member service anniversary awards. Planned and implemented Cast Member events which boosted morale and productivity. Created graphics and communications for upcoming events and other company programs. Supported the roll out of Disney's RFID technology known as My Disney Experience. Developed training materials and trained Cast Members all over the Walt Disney World Resort.Offered advanced trouble shooting and problem solving for My Disney Experience questions and issues for Cast Members all over WDW property.

  • Cast Recognition and Event Coordinator

    Jan 2015 - Sept 2015

  • My Magic+ Guest Support and Digital Marketing

    Aug 2013 - Jan 2015

  • E-Commerce Sales and Service and Digital Marketing Agent

    Apr 2010 - Aug 2013

  • Reservation Sales Rep.

    Apr 2010 - Dec 2010
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  Painting with a Twist

  Jul 2014 - Jan 2015

  Manager and Painting Instructor

  Supported team members and improved communications and training materials to increase employee success and guest satisfaction. Provided thorough step by step instructions to assist guests in making their own pieces of beautiful artwork while entertaining and offering a great night out.Onboarded and trained new instructors. Developed training materials.

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  Priceline.com

  Oct 2015 - May 2018

  Market Development Coordinator -- Florida and NYC

  Supported the market management team for Southern Region of North America including Mexico and the Caribbean. This support entailed operation and system support, partner support as well as supporting and coordinating industry events. Onboarded new properties onto the extranet platform and kept content up to date for existing partners.Created and delivered training materials for new team members during the Agoda/Priceline hotel team merge.Developed and trained on practices to quality assure high profile properties being brought online. Show less

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  Self Employed

  Mar 2018 - May 2022

  I took the last year off of work to care for my mom who needed help selling her house and getting set up in a new place. I also took a long backpacking trip on my own across Europe; it was the adventure of a lifetime! I learned a lot on this trip about other cultures and how to adapt and socialize in unfamiliar environments. Additionally I got to practice speaking Italian which I really loved. Some skills I developed on this trip were negotiation and communication, adaptability, budgeting and planning, and leadership.My year off of work to travel and help my mom is complete and now I am ready to ready to get back to my career with renewed motivation. I am a hard working, enthusiastic, and eager to learn collaborator. Show less

  • World Traveler

    Jun 2018 - May 2022

  • Caregiver

    Mar 2018 - May 2022
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  Accesso

  Mar 2022 - May 2023

  Client Solutions Specialist

  Delivering an exceptional partner experience by providing support to clients like Merlin, Legends, ICON, and Columbus/Nashville Zoo regarding package/rate setup, troubleshooting, and maintaining products.o Configuration, modification, and testing of ticketing products via ourContent Management System, data imports, eCommerce platform andpoint-of-sale applications.o Suggest content strategies and design layouts aligned with short-termand long-term client ticketing initiatives.o Troubleshoot and diagnose complex technical client service issues andimplement solutions with the use of internal systems and SQL.o Manage a queue of requests submitted through our client support portal(JIRA). Provide updates on daily progress to clients and client solutionsteam members with detailed and precise written communication.o Collaborate with our Engineering, Product, QA, Project Management andImplementation teams to troubleshoot problems, improve processes, andensure client satisfaction by providing client feedback to our internalpartners and translating their business needs into client solutions.o Support ongoing system and process documentation needs, whichincludes writing functionality and training documentation and leadingclient and internal training sessions. o Perform regression testing on new software releases. o Assisting with or leading special projects as needed. Show less

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  Tinubu

  Jun 2023 - now

  Client Success Advisor

  Serve as point of contact between Tinubu Surety Software and their clients. Strengthen relationships and lead as key resource for subscribers. Ensure effective use of product, deliver real-time problem analysis and drive resolutions. CORE COMPETENCIES: analytical problem-solving, project execution, Subject matter expert, point of contact, interdepartmental relations, product management, JIRA, SQL Server, Microsoft Azure, Microsoft Office, Adobe -Managed multiple clients in Tinubu Surety Software; assisted with troubleshooting and brainstorming updates; trained new hires and clients in surety software; collaborated with business analysis in updates and fixes Show less