Sandy Brown

Experience

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  Akorbi

  Aug 2016 - Jan 2022

  Project Coordinator

  • Ensure localization projects are delivered on time, within budget and quality• Act as main contact for all localization projects for the client• Define guidelines for individual projects and processes• Establish configuration of translation tools • Check for completeness of deliverables at each step of the localization process• Manage queries and issue resolution during translations• Facilitate reviews by the client• Collaborate with various stakeholders as defined in the workflow documentation• Execute and coordinate quality assurance activities for all translated materials• Sign off and deliver final localized files• Monitor vendor service level agreements and report against key performance indicators• Close out of the project and consolidate information for billing to client/customer.• Send Certificate of Accuracy to client always after making final delivery (only if the client request for it). Show less

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  Agnew Multilingual

  Feb 2022 - Apr 2022

  Assistant Operations Manager

  I work on various localization projects. Developing and implementing a strategy for the growth of the organization knowledge management, people development, and people motivation. I usually manage the entire lifecycle of localization projects which includes the processing of files, managing financial projects such as projects estimates and budget, internal and external deadlines as well as resource management. I also work with various functional areas such as creative and quality checks to ensure successful high quality client deliverables and service delivery to our customers. Show less

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  Translation Back Office

  Apr 2022 - Jul 2022

  Operations Support Manager

  Plan and manage localization schedules, collaborating cross-functionally with other Localization PMs, Vendor Managers, Localization Vendors and Linguists to define requirements and manage timelines.Support the Sales team with execution on a variety of projects for Marketing and Multimedia content Use and navigate proprietary CMS and Project Management tools independently to kick off translation requests to proprietary CAT tools.Analyze current pain points in workflows and tools, provide suggestions for improvements, and pilot implementation of new processes.Responsible for the end-to-end localization process of marketing and multimedia content within our CMS and proprietary CAT tools.Set-up, submission, and monitoring of translation requests through proprietary CMS and Project Management tools and follow-through in XTM proprietary CAT tools.Brief linguists by providing them with documentation, context, and reference material and support to ensure they are in the best conditions to produce high quality content.Ensure content is translated on time and follow up with individual linguists to ensure timely delivery.Monitor, address or escalate content-specific queries from linguists.Report and escalate issues in a timely manner and work with teams to ensure timely fixes to meet the delivery schedulesEffectively communicate with non-technical and technical stakeholders, across multiple business units, by setting clear expectations for stakeholders and linguists.Communicate instructions in a clear and timely manner, ensuring deadlines are met.Make independent decisions and work well under pressure, in the face of ambiguity and aggressive deadlines.Implement quality controls before delivering the assets and actively follow-up with vendors if improvements need to be implemented. Show less

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  CQ fluency

  Jul 2022 - Dec 2022

  Seasonal Project Manager

  o Review client’s requests and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memorieso Develop efficient workflows and oversee the use and maintenance of tools such as translation memories, style guides, and glossaries o File preparation and analysis using translation memory software, develop cost estimates, and project schedules o Negotiate budgets and schedules with vendors and supervise the progress of translation projectso Manage multiple projects/clients simultaneously o Maintain accurate and up-to-date management reports and translation databaseo Develop and maintain strong client relationshipso Exercise sound judgment in keeping supervisor informed of potential difficulties. Show less

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  Day Translations, Inc.

  Apr 2023 - Jul 2024

  General Project Manager

  . Perform evaluation of costs and prepare project budgets and quotes for clients . Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project, through accomplishable deadlines . Adhere to applicable policies and procedures . Answer client queries thoroughly via chats, phone calls and emails in a timely manner . Reports activity in group chats and actively communicates with peers on tasks being worked on . Negotiate deadlines and rates with freelancers based on HR freelancer databases . Establish and maintain excellent relationships with freelancers globally . Monitor and control projects status . Manage project finances, including budgeting . Comply with relevant and applicable procedures . Perform quality checks . Handle freelancer queries Show less

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  CSOFT International

  Aug 2024 - Dec 2024

  Localization Project Manager
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  Freelance (Self employed)

  Dec 2024 - now

  Content Editor