Stephen Stowell

Experience

• 

  Kraft Foods Group

  Jan 1983 - Jan 1987

  Plant Accounting Manager

  Managed team of 6 and budget in excess of $30 Million. Introduced PC's and developed spreadsheets enabling plant to report month end results a week earlier. Corporate adopted the process which shortened the month end close process for the division by one week.

• 

  Kraft Foods Group

  Jan 1988 - Oct 2013

  CTO team responsible for workplace services, client experience and change management. Primary responsibilities included Vendor Relationship management, Asset Management, Policies and Procedures, lifecycle and print architecture, service levels and associated budgets in an outsourced environment.• Managed IT costs and invoices in excess of $30 MM.• Implemented print and workflow infrastructure that reduced cost while increasing security; resulting in 25% lower cost and delivering > 95% client satisfaction rating (the highest any project at Kraft has ever received).• Collaborated with human resources to more rapidly provide technology, tools and training to new hires significantly reducing on boarding time by 75%. • SME called upon by senior management f¬¬or RFP and ITIL expertise. Issued and executed documents for field services, telecom, EUC devices (PC’s and print). Show less Responsible for outsourcing of IT services and vendor management activities, global asset management and lifecycle refresh as well as service level management (hosting, network, workplace services, cross functional team projects).• Managed external vendors globally (Service Levels, EUC Lifecycle and deployment, Asset Management, Policies and Procedures) for contracts of $2.1 Billion.• Built profitable and strong working relationships with internal IT customers and business units to ensure high quality outsourcing services. Met with Global IT management (over 70 countries) and led contract changes to modify contract in support of business needs.• Lead transformation of IT from component to service based strategy. Established Kraft’s first IT catalogue of services, providing Kraft business units with predictable pricing for both internal and external services including hardware, software, maintenance, and connectivity. Architected with Finance the global IT charge back solution aligned with Service Strategy.STEPHEN STOWELL PAGE TWO• Received Kraft’s Apple Award in recognition of efforts for global governance of Kraft personal computing (PC) assets realizing decreasing overall annual PC costs by $2million annually.• Negotiated SLA’s for Project Source (global outsourcing for IT Services) a $ 2.1 billion contract resulting in forecasted savings $100mm in IT spend, enabling Kraft to separate from Altria. Show less Developed strategy and led cross functional team, consisting of business and IS, for integration testing of Kraft and General Foods systems. Go live was flawless resulting in a leadership award. Mitigated or replaced time and attendance applications at 40+ sites for Y2K complianceManaged costs and demand of IT services for several service delivery teams including market to consumer, source to pay, materials to inventory, sell to customer and hire to retireArchitected web solution enabling Oreo business unit to launch Oreo jingle months ahead of plan for less cost. Solution scaled easily with demand, reduced planned cost by $1.5MM and continues to be used. Managed budgets, architecture and services with all external hosting vendors and SLAs globally for all consumer facing websites.Lead Labor Information Systems team. Managed team of up to 24. Managed vendor relations and project estimates, architected and implemented solutions of Time and Attendance / Labor Scheduling and Costing solutions for 40+ sites. Show less

  • ITSM - Service Manager - CTO - Strategy

    Oct 2012 - Oct 2013

  • IT Service Management Manager

    Jun 2006 - Oct 2012

  • Business System Manager

    Mar 1998 - Jun 2006

  • Finance Manager

    Jan 1995 - Mar 1998

  • Plant Controller

    Jan 1990 - Jan 1995

  • System Analyst

    Jan 1988 - Jan 1990
• 

  Capgemini

  Feb 2016 - Jun 2022

  Managed and implemented major projects and new services for account and reported to client executives on status.• Mainframe Services Successfully Transitioned on time with no issues• EUC / Server / Storage / MDM / Print / Identity all in various stages

  • IT Service Management Manager

    Feb 2016 - Jun 2022

  • IT Integration Mgr

    Feb 2016 - Jun 2022
• 

  Capgemini

  -

  IT Service Performance and Chargeback Manager