Matthew Mc Loughlin

Experience

• 

  The Outdoor Adventure Store

  Nov 2007 - Jun 2013

  Sales Assistant

  Duties include cash reconciliation, dealing with customers, cleaning store, using the store database to find out stock quantities product prices and print out barcodes.

• 

  Smurfit Kappa

  Jun 2013 - May 2016

  Physical to virtual server migrations using VMwareActive Directory & Group policy Administration Day to day support of the financial business applications including installation, upgrade, maintenance and troubleshootingReport Development (SSRS, Crystal & R&R report writer)Compliance with Group standards for business applicationsDeveloping, managing and implementing projectsEditing scripts using Visual basic script, PowerShell & Python Server maintenance and patching through WSUS, VMware Update managerPhysical infrastructure upgrading, replacing and deployment including IP Phones, Switches, Servers, Desktops and LaptopsTroubleshooting technical issues on factory floorMain point of contact to mobile device managementNetwork TroubleshootingActive Directory & Group policy Administration

  • IT Application Administrator

    Jun 2015 - May 2016

  • Application and Infrastructure Support Technician

    Jun 2013 - Jun 2015
• 

  VMware

  Apr 2016 - Jun 2019

  Working on technically complex, heated and politically sensitive escalations to resolution Working to deescalate highly sensitive and financially impacting situations to ensure a work around is in place to allow the customer to function while a permanent resolution is developed.Developing and maintaining business relationships with level 3 support (Intermediate & Premier Support.) Mentoring and assisting my colleagues with level 1 and 2 complex technical issues.Providing customers with tailored upgrade and optimization plans to improve their business needs through consistent communication and remote web sessions Show less Diagnose and fix highly complex virtualized environments for customers worldwide through research, reproduction, and troubleshooting from minor issues to large scale outages in datacentre environmentsvCenter and ESXi Installations, configuration, security, AD Integration, SNMP, deployment, database maintenance, SSL architecture etc..Provide customers with tailored upgrade and optimization plans to improve their business needs through email, telephone and WebExGuide customers on best practices with maintaining their current virtualized environments Document all technical issues, write content for knowledge base articles for internal and public useDaily use of Linux and Windows systems• Daily use of Salesforce products Show less

  • Senior Technical Support Engineer

    Jan 2018 - Jun 2019

  • Technical Support Engineer (Level 2) Premier Services

    Sept 2017 - Jun 2019

  • Technical Support Engineer

    Apr 2016 - Sept 2017
• 

  HealthAlliance

  Feb 2020 - Jun 2020

  System Engineer

  Maintaining and improving New Zealand’s largest Virtual environment for all hospitals on the north IslandEfficiently expanding the virtual environment to enable extra capacity for covid-19 demandsWorking on critical and complex production down environment for healthcare applications, including covid-19Developing and maintaining business relationships with the development team, security and infrastructure teams Mentoring and assisting my colleagues with VMware functionality by knowledge sharing and SOP creation.Automating reports using powershell and power CLI for capacity checks and environment health to ensure a completed overviewDeploying Linux vms through Satellite and Ansible editing runbooks.Ensuring an active asset registry to adhere to ITIL best practices.vCenter and ESXi Installations, configuration, security, AD Integration, SNMP, virtual server deployment and migrations, DNS and Active directory management. Show less