Ashley Lowe, CPTD

Experience

• 

  TRC Companies, Inc.

  Aug 2013 - Apr 2014

  Concur Consultant and Trainer

  • Lead the company-wide roll-out of new expense reporting and travel booking program • Trained over 100 offices nationwide on use of Concur Travel and Expense program• Independently managed the Concur Help Desk for all TRC offices • Partnered with Treasurer to manage Corporate American Express card roll-out for over 1500 employees

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  State Farm

  Jun 2014 - May 2016

  Payment Plan Representative

  • Researched billing information for insurance claims and underwriting adjustments• Advised agents regarding billing concerns for customers nationwide• Provided creative solutions to rectify errors on customer accounts to ensure accurate billing and payment application

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  HealthSouth

  May 2016 - May 2018

  Organizational Development Coordinator

  • Served as enterprise administrator and oversaw the creation of courses, student groups, and assignments in the LMS• Troubleshot issues and coordinated regional “super-users” as first-line assistance for LMS issues• Hosted two-day Preceptor Training for hospital and regional leadership quarterly• Coordinated three-day Leadership Orientation with function-specific training for eight different leadership positions quarterly• Secured venue, catering, printing, and administration for all OD provided leadership development events• Administered 360ᵒ Assessments as part of the Leadership Coaching Program Show less

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  Encompass Health

  May 2018 - Jul 2021

  Instructional Designer & Learning Technologist

  • Advised functional leaders in the establishment of training communication plans and change management• Measured success of training programs against business objectives and implemented changes to increase effectiveness• Researched and analyzed company data to identify learning gaps and meet training needs• Facilitated workshops, conducted train-the-trainer, and created material for flagship training programs• Managed quarterly Leadership Orientation conference for hospital C-suite with function-specific training for key positions and business simulation to bolster decision making and collaboration skills• Acted as lead SME in the selection/implementation of new LMS and served as business process owner for projects to optimize the utilization of LMS• Acted as the top-level administrator for LMS, built and managed the training catalog and enterprise assignments for roughly 140 facilities Show less

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  Inspire Brands

  Jul 2021 - now

  Manager, Learning Design

  • Manage a team of designers to develop operations-centered online training courses for over 2,700 locations across 43 states• Strengthened the internal talent pipeline by designing professional development curricula for high potential employees and middle management • Manage training development projects with key stakeholders and subject matter experts (SMEs) including analysis, roll-out, change management, and evaluation• Partnered with third party vendors to establish essential team member and manager onboarding curricula• Standardized templates for course development in Articulate Storyline and Rise for Jimmy John’s brand• Assisted in implementing, optimizing, and troubleshooting issues with Cornerstone Learning Management System (LMS) Show less

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  Hunger Church Atlanta

  Jan 2023 - now

  Director of Education