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Ivy ZHANG

Ivy ZHANG

Events assistant/Cafe all-round

Followers of Ivy ZHANG276 followers
location of Ivy ZHANGChina

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  • Timeline

  • About me

    Account Manager At Neptune Robotics | World Class AI-Powered Robotic Hull Cleaning Services | low-carbon climate approaches | Biofouling management system

  • Education

    • HarvardX

      2022 - 2022
      CS50's Introduction to Computer Science Computer Science

    • HarvardX

      2022 - 2022
      Leadership and Communication

    • University of Sydney

      2019 - 2023
      Bachelor of Arts - BA

      Activities and Societies: Mentor, Mentoring program · Provided mental supports for first year students; guided and improved life and study experiences of mentees Major: Sociology and Psychology sub-major: business,

  • Experience

    • Compass Group

      Dec 2019 - Sept 2022
      Events assistant/Cafe all-round

      · Improved the stability of food and beverage production by adjusting preparation processes; managed and reduced customer complaints in a fast-paced environment.· Promoted a new weekend business model, resulting in revenue growth· Teamwork - identified individual strengths and used efficient communication to solve problems; resolved the contradiction by clarifying priorities; resolved the contradiction by clarifying priorities and analyzing problems

    • No Limits Sports

      May 2022 - Sept 2022
      Coach

      Coaching fun sports class· Development support - increased the course participation rate· Course planning and delivery - led fun, effective and safe learning/teaching environment with clear demonstration and explanations of course contents; alignment of expectations with organization and clients.

    • CRNRSTONE

      Nov 2022 - Mar 2023
      Admin/Recruiter

      · Increased customer satisfaction and recruitment rate· Achieved high projects completion rate by enlisting high-quality candidates,and administrating projects progress· Recruited, administrated and assisted operations for market research projects· Monitored project progresses and provided updates to ensure the working efficiency

    • The Property Industry Alliance (PIA)

      Mar 2023 - Sept 2023
      Customer Relationship Manager

      • Built and maintained relationships with stakeholders and utilized the Zoho, in-house platforms and databases• Resolved landlords' concerns and ensured requirements are followed up by collaborating with multiple teams• Summarized and provided insights and reports that supported team, strategy, processes, and standards development

    • FDM Group

      Nov 2023 - Jul 2024
      Business Analyst and project support

      PROJECTSDelivered e-commerce prototype applying Agile methodology• Improved project tracking progresses and workflow by leveraging on Jira which include Scrum board management• Elicited users’ requirements by completing sprint meetings, reviews, use case diagram, user stories, and product backlogs• Applied Excel for data manipulation, formula creation, Pivot tables, and conditional formatting to analyze and visualize dataDelivered and presented a dashboard by analyzing datasets and visualizing data with SQL and Power BI Show less

    • Neptune Robotics

      Nov 2024 - now
      Account Manager

  • Licenses & Certifications

    • Deloitte STEM Connect Virtual Experience Program

      Deloitte

    • She Lives Python Bootcamp

      FDM Group

    • Introduction to AWS for Non-Engineers: 1 Cloud Concepts

      LinkedIn
      Dec 2022
      View certificate certificate

  • Volunteer Experience

    • Volunteer

      Issued by ISSA on Feb 2018
      ISSAAssociated with Ivy ZHANG

    • Community Volunteer

      Issued by NSW Government on Mar 2023
      NSW GovernmentAssociated with Ivy ZHANG