Tip Massey

Experience

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  Joker ventures management

  Apr 2010 - Sept 2020

  Property Manager

  ● Spearheaded marketing initiatives by advertising property availability; led tenant selection, created rental/lease agreements, collected deposits and rent, and solved tenant issues● Coordinated with vendors to provide repairs, ensured properties were always meticulously maintained ● Controlled basic accounting duties; approved, recorded, and paid invoices within a timely manner

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  Lowe's Companies, Inc.

  Mar 2020 - Mar 2021

  Department Supervisor Building materials & Lumber

  Lowe's | Knoxville, TNDepartment Supervisor | March 2020 – March 2021● Headed the daily operations of a high volume store; reviewed weekly, monthly, and quarterly sales activity reports, leading change management initiatives to improve financial performance● Directed 7 team members on daily tasks including the unloading of trucks, restocking, and assisting customers with inventory and loading, prioritizing a customer oriented culture● Developed strong relationships by communicating with customers per day; managed large volume of daily incoming calls to answer questions and provide suggestions, serving as a subject-matter expert ● Utilized strong problem-solving skills by making recommendations on cost saving alternatives to project materials; successfully saved a customer 5% in costs Show less

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  Poolwerx USA

  Jul 2021 - now

  Store Manager/ Warehouse Manager

  Over daily operation of one of three Poolwerx stores in the greater Knoxville area. Help clients with questions about pool and spa, chemicals, parts, toys, and general questions. Answer questions in store, over the phone and through online texting service. problem solve, problems customers have and well as ones that arise in the store. Do cycle counts once a week in order to have an accurate number of products that need to be ordered for the following week, as wells as place special order for customers using multiple vendors. talk with clients that are unsatisfied either by a product or service we provided a assure them we will take care of the problem and that we will let the right people know about the problems they are having. make sure the store in clean and safe on a daily basics. At the warehouse make sure everything is that is taken out of the warehouse is correctly inputted into the system. clean and organize the warehouse, oversee delivery's of chemicals, pool equipment, and spas. Show less