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Carol Mitchell, CBRM (She/Her)

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About me
Business Relationship Expert | Organizational Change | Program Leadership | Technology Project Management | Process Improvement | Certified RV Inspector | Mentor
Education

CSU Sacramento
-Bachelor of Applied Science (B.A.Sc.) Business/Corporate Communications
Experience

University of California, Davis
Jan 1996 - Jan 1997Project Manager
Jan 1997 - Jan 1997Media Library Technician
Jan 1996 - Jan 1997

Sutter Health
Jan 1998 - Jan 1999Y2K Program Lead
Jan 1998 - Jan 1999Project Coordinator
Jan 1998 - Jan 1998Y2K Program Lead
Jan 1998 - Jan 1998

Sutter Health
Jan 2000 - Apr 2021• Direct multi-disciplinary team of trusted advisors or relationship managers providing technical consulting services for business and clinical partnership to ensure alignment of IS services to business strategy and objectives. (30 FTE with annual budget authority of 1mil) • Serve as Single-Point-of-Accountability for the successful delivery of IS for operations and administration. • Lead enterprise-wide application rationalization program to reduce portfolio complexity and improve patient safety in alignment with strategic objectives with systemwide standards. • Guide establishment of governance and project intake standards including business case development, benefits realization ensuring alignment to strategic priorities.• Represent technology on systemwide emergency management responses.• Set and execute key performance measure for business relationship managers. Show less • Collaborated with executive, technical and operational leaders to develop and implement the business relationship management (BRM) discipline, structure and standards. • Led enterprise level affordability initiative to reduce costs across IS functions and services resulting in multi-million-dollar savings and reduction in complexity. • Responsible for tracking and reporting of the portfolio dashboard, benefits realization and program management. • Mentored and coached project and program managers in standards and methodologies.• Oversaw the development, integration, and collaboration between business relationship managers, information services leaders and operational services lines on enterprise strategies, programs, and projects. • Departmental capital and operating budget forecasting, development and financial management for 30 FTE with an annual budget of 1.2mil Show less Senior level project management for highly complex, enterprise projects and programs in clinical operational environments. Facilitation and execution of all phase of the project life cycle (PMBOK, SDLC). Management of direct and indirect reporting resources across the enterprise (10-50+ FTE and contractors) Examples follow.o ICD-10: Technology lead for execution of Enterprise-wide ICD-10 implementationo Conference Center Expansiono Enterprise wide healthcare coding applications in all Acute facilitieso Technology Facility Projects: Tenant Improvements, Relocationso Implementation of standard new hire forms for on boarding initiativeso Development of budget forecast model for space planning initiatives Show less
Director Of Client Services
Jan 2015 - Apr 2021Value Management Office Manager
Jan 2012 - Jan 2016Senior Program | Project Manager
Jan 2002 - Jan 2012Project Management Office, Manager
Jan 2000 - Jan 2002

UC Davis Health
Apr 2022 - nowChief of Staff, Information Technology
Jan 2024 - nowDirector of Operations, Value Realization Office.
Jul 2022 - nowExecutive Director
Oct 2023 - Oct 2024Senior Program Officer
Apr 2022 - Sept 2022
Licenses & Certifications
- View certificate

Certified RV Inspector
National Recreation Vehicle Inspectors Association 
Lean Six Sigma Yellow Belt (ICYB)
Juran
Lean Six Sigma Green Belt (ICGB)
Juran- View certificate

Certified Business Relationship Manager (CBRM®)
APMG InternationalJun 2016 - View certificate

Prosci® Certified Change Practitioner
ProsciMar 2021
Volunteer Experience
Board Member, Coach
Issued by EAST SACRAMENTO YOUTH SOCCER CLUB
Associated with Carol Mitchell, CBRM (She/Her)Member
Issued by National Women's RV Alliance
Associated with Carol Mitchell, CBRM (She/Her)
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