Precious Ugboja

Experience

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  Sitel Group

  Feb 2017 - May 2017

  Customer Service Advisor

  Working with the Sitel group, Precious handled customer calls and responded to queries about services, promotions, and billings. This helped her maintain up-to-date knowledge of products and services.Also, she worked to understand the needs of each customer by developing successful tactics to get them on board. Precious worked to address all customer concerns in a timely and effective manner.• Managed all office correspondence by dealing with inbound calls and queries from customers, and the organization’s clients, and proffered solutions to their queries.• Directed clients to the appropriate department and associate for further assistance.• Answered customers’ questions regarding products, prices, and availability.• Engaged with customers in a professional manner and had a high standard of comprehension when customer’s queries, questions, and complaints were resolved.• Transferred difficult inquiries to the manager if necessary. Show less

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  The Law Offices of Anthony O. Egbase & Associates

  Oct 2017 - Aug 2018

  Office Assistant

  Working as an office assistant, Precious coordinated office activities and operations to secure efficiency and compliance to company's policies. She sorted and distributed office communications in a timely manner and acted as the point of contact between executives and employees/clients.In addition, she monitored office supplies, managed orders, and communicated with vendors to build dependable relationships and prevent stock shortfalls.

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  Sentics Customer Care Ltd

  Apr 2021 - Sept 2022

  Virtual Customer Service Representative

  In this role, Precious worked with people from different parts of the UK from Nigeria, ensuring businesses ran smoothly by providing exceptional/professional customer support services. She provided customer service via telephone and email. Also, she negotiated with clients by getting them to buy into the company's products and services.My experience is highlighted below: • Managed 30-50 inbound and outbound international calls daily in a remote work setting. • Effectively used remote scheduling tools like Calendly and Google Calendar. • Prepared daily reports on remote customer inquiries and problem-solving techniques and managed highly confidential information with discretion and confidentiality. • Conducted negotiation and sales activities remotely to onboard clients. • Utilized 5 CRM platforms remotely. • Maintained a 40hrs/week remote work schedule. • Collaborated with a diverse UK client base remotely. • Managed clients via telephone, chat, and emails with improved techniques and knowledge of dealing with queries. • Maintained up-to-date knowledge of products and services. • Led a strong support team conducive to the company’s success. • Worked to address all customer concerns in a timely and effective manner. • Provided support to other executives as needed. • Managed clients’ projects and schedules. Show less

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  Kingdom Apostolic Revival Ministries

  Jun 2023 - now

  Virtual Technical Assistant

  • Reported to the CEO and handled day-to-day tasks.• Managed the CEO’s calendar and schedule, prioritized urgent and important issues, organized meetings, and appointments, coordinated the agenda of top management meetings, and provided reminders.• Co-ordinated the CEO’s travel and all movement to and from events and meetings related to business, and other engagements.• Developed technical reports, presentation slides, and other relevant documents as assigned by the CEO.• Managed information flow in a timely and accurate manner.• Coordinated and provided high-quality administrative support.• Participated in high-level meetings and conferences and prepared reports as needed.• Worked closely and effectively with the CEO to keep him well informed of upcoming commitments, and responsibilities and followed up appropriately.• Prepared technical documents and briefs on emerging issues or areas of concern, at the CEO’s request. Consolidating the relevant documentation and capturing summaries to enable subsequent review and revert. Show less