Kumaraswamy Ramalingam

Experience

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  Adaikala Matha College

  Jul 1999 - Jul 2001

  Programmer | Systems Engineer

  • Maintaining Windows NT 4.0 server and workstations.• Provided practical training as the lab coordinator to students on programming languages, databases and operating systems.

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  Sutherland Technologies Pvt. Ltd.

  Jun 2004 - Sept 2004

  Helpdesk Engineer | DELL Process

  • Providing technical support to Dell Dimension desktops and resolving hardware and network issues.• Remotely reinstalling Windows operating systems and drivers.

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  Movate

  Nov 2004 - May 2005

  Application Engineer | NETGEAR Process

  • Providing technical support to the NETGEAR wireless routers, access points and VPN modems and resolving issues.• Resetting and remotely configuring the connecting devices.

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  Techno-Q

  Jun 2005 - Jul 2006

  Software Engineer | Network & System Administrator

  • Maintaining servers, workstations and the connecting devices.• Establishing new environments for the additional field offices with servers, workstations and global network connectivity.

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  Caliber Point

  Aug 2006 - Apr 2007

  Network Administrator | Caliber Point Business Solutions Ltd.

  • Maintaining the domain, proxy, file, print and backup servers.• Configuring VLAN and Maintaining Cisco routers and switches.

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  EFocus Informatix Pvt Ltd

  Jun 2007 - Aug 2007

  Support Engineer

  • Maintaining MS Windows Server 2003 domain controller.• Maintaining MS ISA 2006 proxy server with site to site VPN.

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  Cargill

  Sept 2007 - Nov 2007

  Network Administrator | Microsoft IIS Administrator | Cargill Inc.

  • Migrating web services logically from MS IIS 5.0 to IIS 6.0.• Controlling access with Site Minder and Policy server.• Configuring load balancing with multiple application pools.

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  FedEx

  Jan 2008 - Mar 2008

  Network Administrator | System Administrator | FedEx Express

  • Planning the physical migration of multi-platform servers between the datacenters with roll back, organizing meetings, coordinating with the technical towers and getting that completed successfully with backup and failover.• Building and rebuilding Microsoft and UNIX Platform servers.• Managing VERITAS Net Backup server and EMC SAN storage.

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  KRG Technologies Inc.

  Jun 2008 - Feb 2009

  Network Administrator | Network Security Administrator | Employment Security Commission of NC

  • Security auditing on the servers based on the United States Government Information Systems Audit Standard.• Delivering the security audit report with the actions to be taken to get the network secured and getting those approved.• Implementing security on the servers with Windows Server 2003, Windows 2000 Server, SUSE Linux and Solaris 10.

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  MTSS Group Inc

  Mar 2009 - May 2010

  • Building new servers and rebuilding the existing servers.• Maintaining the network security and Site to Site VPN sessions. • Building and rebuilding the physical and virtual servers in test lab and promoting those to production with acceptance.• Managing the Microsoft Domain controller, ISA Proxy & VPN, Exchange Mail, Virtual server 2005 and Hyper-V servers, SAN and NAS File, Print, Backup servers & Cisco connecting devices.• Managing Microsoft Office Communications, Share Point, Project, SQL servers and McAfee ePolicy Orchestrator server.• Maintaining VPN and supporting field offices in Middle East.

  • Network System Analyst | Orange Community MRI

    Dec 2009 - May 2010

  • Network Administrator | AMIDEAST Inc.

    Mar 2009 - Nov 2009
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  Tata Consultancy Services

  Jul 2010 - now

  Working along with Service Design & Transition team, Service Acceptance team, Project teams, Applications Support teams, Change Advisory Board, Deployment team, reviewing the overview documents of Applications and Solutions, Support Models, Problem Determination Guides, RACI, TCRs and JIL files, providing approvals, coordinating with stakeholders, organizing Knowledge Transitions alias walk through meetings between Project teams and Application Support teams, Validating BAU changes on impacts, transitions, updates in BAU support documents, getting Early Lifetime Support agreements between Project teams and Applications Support teams and getting Sing Offs from stakeholders for Applications’ Go Live with Long Term Support, Decommissions and completing the Handover and Takeover process of Service Validation Team Show less Working as a projects coordinator by understanding the requirement of the proposed projects such as to be utilized resources with required skillsets from various infrastructure service teams and estimated time and effort to be spent by those project resources, allocating them as per their bandwidth, tracking, coordinating with chats, calls, mails and meetings, finding and overcoming challenges, delivering weekly and monthly reports and driving all project resources from end to end for successful completion of each project. Show less • Validating the production release requests of the business services deployments projects, finding impacts and conflicts and deciding as Approved / Rejected / Rescheduled.• Analyzing, coordinating and getting the new / defect-fix code versions’ releases deployed and tested in various test phases.• Driving Infrastructure and Software releases with RCB and CCB from foundation till it goes live with defect fixes and retrofits with periodic cards scheme releases & fellow implementations.• Participating in the business services deployments engagement forum, pipeline review and daily CAB meetings, analyzing the impacts and conflicts, finding changes of common codes and configurations, coordinating and getting retrofits completed.• Organizing and driving the daily catchup meetings and weekly review meetings with stakeholders for the test and production implementations, taking the Go/No-Go decisions, getting those changes implemented successfully, updated and closed.• Providing account level support by working along with the business engagement team to deliver RFI content to customer, evaluating candidates, selecting, recruiting them and providing KT about Global bank retail, transactions, clearing, billing and settlement, onboarding, servicing and release processes.• Being the Safety First Champion in both Chennai and Pune delivery centers, raised safety observations and executed the safety measures to safeguard all associates and environment. Show less • Analyzing the New Demand Non BAU requests and finding the compatibility, organizing meeting with new demand service requestors to understand the requirements and the priorities.• Getting the technical towers engaged, defining a plan with the timeline, dependencies and getting stakeholders’ acceptance.• Continuously following up with the stakeholders and getting the planned changes completed in time and cost with quality.• As the SIP defined the operations manual checklists with duration of each task technical towers execute, got those checklists filled which saved the planning time for the new demand projects which turned to an ongoing one with PDCA.• Managing the transformation support by validating designs of the AS-IS and TO-BE infrastructures of the proposed projects.• Organizing the Go/No-Go meetings to complete the release of infrastructure systems with required services in production.• Managed the delivery of the operational services for Cloud’s Virtual Data Center’s Global Infrastructure as a Service (IaaS) with defined severities, periodic review reports and meetings.• Got the SMEs engaged to generate automation script as SIP. Show less • Analyzing the work orders, getting the projects created and assigned, getting the approach notes generated, interacting with the technical towers to find the required technologies, resources and time, assets and cost and defining project plan.• Organizing the kick-off meeting with the customer and stakeholders and getting the project plan approved.• Coordinating and following up with the technical towers to get the planned tasks executed successfully with planned and authorized changes in time and cost with quality and got the Star of the Month award by the month March 2013.• Getting the asset and configuration management teams engaged for the procurement of the required assets and for the modification and relationship maintenance in CMDB.• Organizing the meetings with the customer, stakeholders and technical towers with status reports to track and drive the projects successfully and got the Star Team award by Feb 2013.• Following up with customer and getting the UAT result and driving the release process to get the Pre-Prod items go live with update in CMDB to get billed from the release date. Show less • As SIP driven the FMEA process and generated the FMEA report with the identified risks and proposed the resolutions.• Interacted with different platform technical towers, gathered their challenges in delivering services, proposed SIP to fix the issues and improved the service as ongoing process with PDCA.• Got systems, databases and applications relationship details gathered and got that managed as CMDB with resources• Got the known issues in the applications gathered from the technical towers and got the SOPs redefined with resources.• As SDM, organized periodic review and RCA meetings with client and handled escalations, proposed the permanent fixes client’s acceptance and got those implemented with resources. Show less • Managing the project with resources and technologies and getting the services delivered successfully.• Facing periodic audits and project management reviews on the delivery of services, risks, mitigation plans and quality of the project and worked on the action items with resources.• Setting goals and attributes for the resources, reviewing their performance and guiding them to get their knowledge and skills improved for their career growth and for quality service.• Organizing the periodic meetings with reports to observe the process and improved the services by getting SOPs defined.• Proposed the SIPs, got client’s acceptance and implemented those successfully as ongoing processes with PDCA. Show less

  • Information Technology Infrastructure Manager

    Mar 2024 - now

  • IT Assistant Consultant | IT Infrastructure Service Applications Release Manager | Bank Customer

    Jul 2022 - Feb 2024

  • IT Assistant Consultant | Service Validation Analyst | Insurance Customer

    Dec 2021 - Jun 2022

  • IT Assistant Consultant | Projects Coordinator | Insurance Customer

    Dec 2017 - Nov 2021

  • IT Assistant Consultant | Software Applications Release Manager | Bank Customer

    Jul 2014 - Nov 2017

  • IT Assistant Consultant | New Demand Project Manager | Telecom Customer

    Aug 2013 - Jun 2014

  • IT Analyst | Sustain Project Manager | Manufacturing Customer

    Apr 2012 - Jul 2013

  • IT Analyst | Service Delivery Manager | Travel Customer

    Mar 2012 - Apr 2012

  • IT Analyst | Project Leader | Telecom Customer

    Jul 2011 - Feb 2012

  • IT Analyst | Windows Server Administrator | Technology Customer

    Jul 2010 - Jun 2011