Ryan Cumming

Experience

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  St James Gate Bar & Restaurant Amsterdam

  Jan 2006 - Jan 2011

  General Manager
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  Heineken Experience

  Jun 2011 - Jan 2012

  Assistant F&B Supervisor Heineken Experience Tour & Events
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  The HEINEKEN Company

  Jan 2012 - Jan 2019

  F&B Supervisor Internal & International Events Heineken Experience

  • As a Supervisor Heineken Experience, I was responsible for daily managing of the tour as well as various internal events catered for all clients, from small to large-scale (700+ guests, conferences, and the Heineken family).• Designing and implementing training programs for new and existing employees. Coaching a team of four.• Supervision of large-scale international events such as UEFA Champions League and Rock in Rio.

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  The HEINEKEN Company

  Dec 2019 - now

  In this dynamic role I manage all major operational projects essential to the continued growth and operational excellence of the multimillion company. I liaise with all departments, create sub committees, assign and manage budgets. My expertise is sought companywide, and I consult on many projects outside my scope. -Companywide communication plan and project management strategy.-Project planning and tracking creating key milestones and performance indicators.-Financial management including budgeting, forecasting and reporting.-Delivering objectives to strict budgets, deadlines and service level agreements. -Proof of concept for multimillion transformation plan.Key achievements-New planning program and app to professionalize planning procedures and efficient scheduling. Prognose high savings in staffing costs.-Design and implementation of new exclusive tour. Providing a new revenue stream with projected operating profit exceeding expectations.-New and on-going project overview created with real-time updates.-Improving communication and understanding companywide. Show less As the operational floor manager of the Heineken Experience, I oversee the day-to-day and operational functions of the company. Mainly responsible managing a direct team of 20 and indirect team of 200+. Through motivational skills, stakeholder, and talent management, my strive for excellence is being met.Key Achievements-Rebuild after Covid. Selection, onboarding and training of 100+ team members. First full year after covid, we welcomed 970k guests with a satisfaction score of 4.9.-Introduction of the Heineken Studio: The Heineken playground where we experiment with our products and gather feedback for new innovations. Show less

  • Project Manager

    Jun 2024 - now

  • Operational Floor Manager Heineken Experience

    Dec 2019 - Jun 2024