Tan Ngo

Experience

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  Kangaroo Cafe

  Jan 2001 - May 2004

  Tour Operator

  Design itineraries regarding travelling in Vietnam, gave people advice on travelling through out Vietnam

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  Hanoi Tour Companies

  May 2004 - Jun 2006

  Freelance Tour Guide
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  Intrepid Travel

  Jun 2006 - Nov 2008

  Tour leader

  Did 55 tours up and down Vietnam, traveled nearly all parts of Vietnam. These tours, with tours I've done for other companies as well, gave me really good contacts with local people.

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  Viet Horizon Travel

  Nov 2008 - Jul 2013

  Assistant General Manager
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  Intrepid Travel

  Jul 2013 - now

  - Maintain and monitor data management system to organize fleets as per various schedules and requests- Register and license each vehicle, and ensuring that licenses are always up to date- Maintain vehicle service and inspection records to ensure compliance with manufacturer's servicing schedules or company’s maintenance requirements- Oversee the repair and maintenance operation for all vehicles- Plan/develop and execute a vehicle and equipment replacement schedule- Negotiate and establish repair cost or parts pricing with commercial vendors- Maintain equipment records in accordance with country and local laws, policy or regulation- Review/process purchase requisitions for parts and supplies; review vendor bid responses for tools, equipment, parts and services; monitor expenditures- Counsel employees; develop/implement/monitor adherence to policies and procedures; answer telephonic and written correspondence- Identify/coordinate training needs for employees- Make contract with other transport suppliers- Streamline and monitor fuel purchase system for all vehicles and drivers- Provide direction to department staff to regulate budget cycle requirements and control budgeting process- Record data that enables to monitor vehicle performance and costs- Analyse the data to identify patterns and take remedial action to reduce costs- Review financial/budget reports and prepare yearly operating budget- Make decisions about the types of vehicles to acquire and the most suitable method of financing the fleet- Facilitate and implement corrective actions and capacity building to manage entire fleet to achieve company objectives- Plan and prepare annual budget, expenditures and analyse all financial objectives- Maintain electronic databases of sales, registration, inspections and maintenance of fleet management- Coordinate vehicle concerns and issues with direct report- Develop/run/analyse productivity and operational reports Show less - Effective flow of communication between the Operations department and Group Leaders- Develop and maintain accurate and useful pre-trip information for passengers on trips in the regions- Ensure internal communication systems (including leader notes) are kept up to date- Assist Operations Manager with specific tasks or projects as required- Assist in the recruitment, training and performance reviewing of Group Leaders- Make trips to region for leader training if required- Ensure Group Leaders understand and follow company policies and procedures, including Responsible Travel guidelines; and On-going appraisal, counselling and development of Group Leaders- Provide clear task and behavioural expectations for all team members- Empower team members to work independently and take initiative to complete tasks- Contribute to the achievement of the social, environmental and Intrepid Foundation goals as set by Intrepid Group each year Show less

  • Operations Manager - Vietnam

    Feb 2022 - now

  • Fleet Manager - Vietnam

    Sept 2016 - Feb 2022

  • Deputy Operations Manager - Vietnam

    Jul 2013 - Sept 2016