Suzanne Owens, PHCLE

Experience

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  Questar Assessment, Inc.

  Sept 2000 - Dec 2008

  Lead project team for Large Scale computer-based and paper-based testing projects including maintaining schedules, providing work direction to staff and served as point-of-contact between client and company. Prepared SOW, technical specifications and change orders. Verified specs aligned with client expectations and implemented approved requirements. Managed weekly meetings with internal project teams and client team. Led project kickoff meetings, client site visits, and project planning. Oversaw support activities for each project including; facilitation, training, and measurement and analysis. Supported client training needs through the development of documentation and training programs. Authored training and user guide documentation. Administered training using various formats including train-the-trainer, classroom, lecture, Webinar, and user-friendly documentation.Accomplishments• Championed the piloting and implementation of computer-based state-wide testing for the states of Mississippi and Indiana• Conducted standards setting process to align test items with 40 core standards for the state of Indiana• Instrumental in the award of a $30 million, multi-year contract for Indiana's Core 40 state-wide test administrations Show less Reviewed technical specifications and project plans for requirements to determine test case/test scripts. Served as member of project team, offering suggestions and input for existing and new development. Ensured proper test cases were designed around the needs of the client and the end-users. Oversaw a set of support activities for each project including; facilitation, training, measurement and analysis. Provided project manager with timeline for execution of test plans. Assisted clients with training needs through the development of documentation and training program. Show less

  • Program Manager - Online Systems

    May 2007 - Dec 2008

  • Director of Quality Assurance / Project Manager

    Jun 2004 - May 2007

  • Implementation Specialist/Manager of Item Development

    Sept 2000 - Jun 2004
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  Joliet Township High School

  Nov 2009 - Feb 2015

  Utilized knowledge and experience in the administration of employee compensation and benefits, Managed leave of absence requests for an employee population of 1,000. Maintained employee records, collaborated with payroll manager in the bi-weekly processing of payroll for 1,000+. Facilitated onboarding, served as resources for employees and assisted senior staff with decisions regarding insurance and retirement options. Utilized technology skills to determine new ways to improve efficiency and reporting and provide training to staff on the use of programs. Assist the Director of HR and Assistant Superintendent of Business Services with day-to-day operations.Accomplishments• Developed internal process for tracking staff on leave of absences• Implemented Aesop, new automated substitute calling system for certified and paraprofessional staff.• Recruited new substitute teacher employees, nearly doubling available personnel for available assignments• Streamlined extra-pay processes• Implemented TCP WebClock Show less Administered insurance policies for all eligible full and part-time employees . Maintained employee files and records for all policies; medical, dental, vision, life and voluntary insurances. Facilitated short and long-term leave of absences, administered and managed Workers’ Compensation benefit, processed liability insurance claims, compiled and processed payroll data on a bi-weekly basis.Accomplishments• Created Employee Benefits Worksheet which streamlined new hire orientation for benefits• Represented JTHS in arbitration hearing resulting in a favorable ruling for the District• Worked with payroll manager to implement TimeClockPlus hand scanning system in place of timesheets Show less

  • Admin Asst to Dir of HR

    Jun 2013 - Feb 2015

  • Benefits Administrator

    Nov 2009 - Jun 2013
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  Community High School District 94

  Feb 2015 - Jun 2016

  Executive Assistant, Business & Human Resource Departments

  Delivers value and performance to the Directors and Departments of Business and HR Performs analytical analysis of financial and human resources data Processes confidential materials Prepares, compiles, and distributes documentation and correspondence Performs electronic research and data mining Uses email, electronic calendars, and other office support software Data entry as required Prepares bid documents Prepares various federal, state, and local reports Operates office equipment such as photocopier, scanner, fax machine and calculator Coordinates staff eventsAccomplishments• Automated hiring process (requisition to through recommendation to hire)• Streamlined onboarding process• Heightened awareness of district through promotion at career fairs and increased personalized communication to applicants• Reduced turnover rate of support staff personnel Show less

• 

  Orland School District 135

  Jul 2016 - now

  • Provide assistance and respond to internal and external HR related inquiries or requests• Maintain records of personnel-related data in both paper and the database and ensure all employment requirements are met• Coordinate functions of HR with other departments or functions (payroll, benefits etc.)• Support the recruitment/hiring process including coordinating interviews, performing checks, assisting in selection process, issuing employment contracts etc.• Collaborate with Assistant Superintendent of Human Resources and Operations in performance management procedures• Perform orientations, onboarding and update records with new hires• Produce and submit State reports as they relate to HR activity Show less

  • Director of Human Resources

    Jul 2017 - now

  • Human Resources

    Jul 2016 - now