Ashish Sahdev, CCSM

Experience

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  Genpact

  Jul 2013 - Nov 2015

  Key Activities•Daily interaction with Nissan Motor Acceptance Corporation’s (NMAC) customers in the USA.• Negotiating with customers to collect money on their past due monthly instalment.•Consistently acting as a mentor for new joiners during “on floor training”.•Worked on various key roles like team handling, developing action plans to achieve team targets, conducting one-on-one feedback sessions.Achievements•Joined as a Process Associate and got promoted within 11 months of production in the organization.•Honoured with a “bronze award” for being “top dollar collector” 3 times consecutively, also awarded “Silver Award” for being “employee of the month”. (with over 150 people) Show less

  • Process Developer

    Sept 2014 - Nov 2015

  • Process Associate

    Jul 2013 - Sept 2014
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  Private Tutor

  Jan 2016 - Feb 2018

  Mathematics Educator

  •Fostered critical thinking and problem-solving skills by encouraging students to approach mathematical challenges analytically and creatively.•Implemented diverse teaching techniques and utilized a variety of learning tools to cater to students with different ability levels and learning styles.•Developed and applied customized methodologies to facilitate individualized learning, allowing students to progress at their own pace.•Designed, administered, and evaluated regular assessments to identify and address gaps between student performance and academic expectations. Show less

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  XCD Limited

  Jan 2020 - Feb 2024

  • Customer Success Manager

    Aug 2022 - Feb 2024

  • Implementation Consultant

    Jan 2020 - Aug 2022
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  Maropost

  Feb 2024 - Jul 2024

  Customer Success Manager

  Maropost is a cloud-based marketing solution that enables marketing teams to strategically engage with their audience through marketing automation and analytics. It has proven successful for businesses of all sizes across various industries.Maropost enhances all aspects of customer outreach through channels such as mobile (iOS and Android), SMS, and transactional emails, allowing businesses to manage all customer communications in one place.

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  Nasdaq

  Aug 2024 - now

  Senior Client Success Delivery Analyst

  Nasdaq Verafin is the industry leader in 'Financial Crime Management' technology solutions, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA/AML/CFT Compliance and Management, High-Risk Customer Management and Information Sharing.