Joanna Chua

Experience

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  Phaya Trading

  Mar 1993 - Jul 2007

  Logistics Specialist

  - Managed the logistics mainly in transportation, inventory, and warehousing - Prepared the importation documents in coordination with the Taiwan-based suppliers- Handled client accounts and collection of accounts payable

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  PeopleSupport Philippines, Inc.

  Mar 2000 - May 2000

  ERep

  • Assisted in developing the Application Database System and the Employee Satisfaction Database System• Performed online customer service and support, including answering customer queries, problem solving and providing detailed information on new products

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  Solegy LLC (formerly Telic Communications)

  Jun 2000 - Jun 2001

  Software Developer

  • Built web and Wireless Application Protocol (WAP) interfaces of voice-over IP (VoIP) products and services• Installed and configured test servers for use in developing and testing VoIP projects before deployment

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  ACE Electronic Technology (formerly Alexan Commercial)

  Oct 2001 - Jun 2007

  • Generated over USD500,000 in revenues through increased number of deployed projects• Implemented modularized hardware designs increasing productivity by 80% and reducing overall costs by 70%• Assured project success by providing clear direction and leadership while developing strong relations with customers and vendors• Interfaced with clients to establish specifications of hardware design projects • Planned, directed and managed different sizes and complexity of projects throughout the entire project lifecycle• Ensured proper development, testing, debugging, deployment and documentation of various initiatives• Reported directly to the President by providing weekly project status reports Show less • Supervised up to 5 departments (Engineering, HR, MIS, R&D, and Sales&Marketing) comprised of 50 employees • Streamlined the operations of various departments that improved employee performance and increased customer satisfaction boosting sales and improving inventory turnover by 40%• Produced reports regularly on actual and forecasted trends, and prepared ad hoc analyses of variances for the company’s various product lines reducing inventory stock outs by 60% • Designed, developed, installed and maintained comprehensive sales and inventory database system, decreasing customer waiting time and reducing theft and inventory shrinkage by USD37,500• Established and implemented a product quality control system, minimizing client returns and decreasing time to customer return by 60%• Created the company website, significantly increasing sales inquiries and transactions, and expanding customer base• Performed various human resource related functions Show less

  • Project Manager

    Jan 2004 - Jun 2007

  • Operations Manager

    Oct 2001 - Jun 2007
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  Hult International Business School

  Sept 2007 - Aug 2008

  MBA Graduate

  • Intensive one-year MBA program• 95% international community with diverse culture and expertise• Relevant coursework: Accounting; Finance; Financial Analysis and Equity Valuation; Innovation Management; Project Management; Operations Management; and Service Operations

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  Hult Project with Osram Sylvania

  Jun 2008 - Aug 2008

  Consultant

  • 6-week action-learning project around the challenges in identifying innovation and growth opportunities • Generated a diverse portfolio of new attractive and compelling growth options, created big bold bankable ideas in the selected option, and developed actionable plans around select business concepts or opportunities that will drive future growth

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  IXL Center

  Aug 2008 - Jun 2016

  - Leads IXL Center’s corporate education programs such as IEL-RS, EmiratesNBD, Infineon, Ingredion and SABIC- Works closely with universities such as Singapore Management University, Yonsei University, University of Calgary, University of Toronto and Hult International Business School to manage the innovation courses and programs delivered in partnership with IXL- Oversees the IXL Innovation Olympics program, a six-week global innovation competition that features 3-5 teams per challenge competing with each other to produce the best business concept for a company, teams sourced from leading graduate schools, and experienced professional coaches drive accelerated results- Designs and develops all of IXL’s digital content for their management consulting and innovation management certificate programs Show less

  • Senior Manager

    Sept 2015 - Jun 2016

  • Training and Development Specialist

    Aug 2008 - Aug 2015
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  NAAAP Boston

  Jun 2013 - Dec 2016

  The VP of Programming oversees the Professional Development, Entrepreneurship and Women in NAAAP committees. - Administers the strategic direction of the chapter set forth by President and the Board of Directors- Ensures that NAAAP Boston’s programs and events are in-line with the chapter’s strategic/business plan- Facilitates the development and execution of high quality programs that are sustainable and impactful to NAAAP members and its community- Fosters teamwork and collaboration among all committees and guides teams in problem solving- Develop new strategic partnership with key organizations that support the overall mission of NAAAP Boston Show less Professional Development Committee (PDC) is a core capability of NAAAP Boston, as its Chairs and committee members brainstorm, create, and organize events that help our members strengthen the professional skills necessary to succeed in today’s workplace.PDC is focused on helping individuals develop necessary skills for career advancement and leadership development through action-learning workshops, seminars and conferences. Some of its programs include Toastmasters Club, Career Success Conference Series and Professional Development Workshop Series. Show less

  • Vice President of Programming

    Nov 2014 - Dec 2016

  • Director of Professional Development Committee

    Jun 2013 - Nov 2014
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  Global Innovation Management Institute

  Jan 2014 - Jun 2016

  Director of Programs and Certification

  Established in 2009, the Global Innovation Management Institute (GIM Institute) is a global not-for-profit organization driving standards and certification for innovation. The GIM Institute was initiated by a group of Chief Innovation Officers, innovation executives, academics and consultants from around the world. Our professional resources and research empower members, credential holders and volunteers in nearly every country in the world to enhance their careers, improve their organizations’ success and further mature the profession.GIM Institute’s worldwide advocacy for making innovation as professional business discipline is reinforced by our globally recognized standards and certification program, extensive academic programs, and communities of practice, and professional development opportunities.Our Innovation training and certification program is designed for professionals who are involved or will be responsible for innovation projects, promoting or managing innovation within an organization. Certified professionals will gain insights around new approaches to many different functional areas of a business, including marketing, technology, finance and sales. Show less

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  Adz Group

  Nov 2016 - Apr 2020

  General Manager

  Adz Group is a pioneer in the area of international educational travel. Our programs are much more than just a sightseeing trip. We provide participants with unique opportunities to not just learn about, but to truly experience other cultures so as to enrich them for life. Each Program is designed that throughout their visit participants can develop valuable life lessons, explore a new culture, develop global partnerships, and learn how to become global leaders. We offer cultural immersion experiences to help develop you into a more globally conscious individual by showing you how others think, live and act. Show less

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  Code Ninjas Waltham-Newton

  Jul 2020 - now

  Co-Owner and Center Director

  Code Ninjas teaches kids coding in a fun and safe learning environment. Through our self-paced and game-based curriculum, not only do they learn how to code, they get to build their own video games. They level up similar to martial arts belts system. They also learn soft skills including creativity, problem solving, critical thinking, collaboration and teamwork to name a few. KIDS HAVE FUN, PARENTS SEE RESULTS. Book a free 30-minute game building session for your child today: https://calendly.com/cnwalthamnewton/freesession Show less