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Shivie Garg

Shivie Garg

Assistant Manager- Client Servicing

Followers of Shivie Garg6000 followers
location of Shivie GargMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Account Management
    Allyship
    Budgets
    Business Development
    Business Growth Strategies
    Business Relationship Management
    Corporate Events
    CRM
    Customer Satisfaction (CSAT)
    Digital Marketing
    Diversity & Inclusion
    Franchise Development
    Franchising
    Independent Thinking
    Management
    Marketing Strategy
    Market Research
    Presenter
    Project Management
    Projects
    SMO
    Social Media

  • About me

    A highly accomplished and results-driven Digital Marketing Account Director with 14 years of extensive experience in leading client-servicing teams, managing large-scale digital marketing campaigns, and building long-term client relationships. Adept at developing and executing strategic digital marketing plans, optimizing ROI, and ensuring the highest level of customer satisfaction. Expert in cross-functional collaboration, data-driven decision-making, and team leadership, with a passion for driving innovation and delivering measurable results across various digital channels. Key Skills: Client Servicing & Relationship Management, Team Leadership & Development, Campaign Management, Budget & Resource Management, Cross- Functional Collaboration, Brand Development & Positioning, Project Management & Process Optimisation, Analytics & Reporting, Client Presentations & Communication, Social Media Strategy

  • Education

    • Sophia Girls High School

      -
      Secondary

    • Institute Of Management Studies, Ghaziabad

      2009 - 2011
      Master of Business Administration (MBA) Marketing

    • S.D. Jain Girls College

      2005 - 2008
      Bachelor of Arts (B.A.) English and Economics

    • M.L & J.K.Girls College

      2004 - 2005
      Senior Secondary

  • Experience

    • Franchise India Brands Limited

      Feb 2011 - Jun 2013
      Assistant Manager- Client Servicing

      • Formulating Strategy for Social Media Campaigns. Plan & execute all Social Media Marketing activities (Face book Communities, Twitter, Linked In, Blogs, press releases… n many more activities), manage the Website Designing for the Clients.• Delivering informational presentations to potential clients and assists throughout completion of application process while strengthening client relationship.• Consummate professional with excellent planning, execution, monitoring and resource balancing skills, attention to detail as well as the ability to build and lead effective teams. • Servicing the Clients in terms of Marketing Activities, Expansion Plans Show less

    • AdGlobal360 - Google Partners

      Jun 2013 - Jun 2014
      Manager- Client Servicing

      • Formulating strategy for PPC & SEO Campaigns. Plan, Execute & Manage Search Engine Optimization, Paid Ad Campaigns on Google, Yahoo & Bing networks. • Formulating strategy for Social Media Campaigns. Plan & execute all Social Media Marketing activities (Face book Communities, Twitter, Linked In, Blogs, press releases… n many more activities), manage the Website Designing for the Clients.• Work with the in-house creative & technology teams to best leverage digital media to help meet the desired consumer acquisition, Advertising, PR & Marketing goals.• Have Good Knowledge about “Digital Marketing Tools” as “Google Analytic, Google Ad words, Site Analyzing Tools, Content Modification Tools, Google Webmasters, Website Analysis & Performance Tool, Social Media Analytic Tool”. Show less

    • Interactive Avenues

      Jun 2014 - May 2016
      Account Manager- Client Servicing

      • Digital management for “Coca-Cola India Pvt. Ltd.”- CCIPL (Coke, Fanta, Thums up, Sprite, Limca, Maaza, Minute maid, Burn, Georgia)• Establishment of healthy business relations with clients & external associates for securing repeat business & long term customer loyalty• Media possibilities & execution using tools like ComScore, Media Mind, and Google Analytics etc.• Formulating strategy & Campaign Planning for CCIPL. Plan, execute & Manage Media & Paid Ad Campaigns on Google, Yahoo & Bing networks.• Work with the in-house creative & technology teams to best leverage digital media to help meet the desired consumer acquisition, Advertising, PR & Marketing goals.• Social Media Management along with ORM across brands.• Managing Client communication with senior management & strengthening the role of being the SPOC. Show less

    • Dentsu Aegis Network

      Jun 2016 - Jun 2019
      Senior Account Supervisor-Client Consulting

      • Digital Management for “Maruti Suzuki Pvt. Ltd.”- Brezza, Ertiga, Dzire, Alto 800 & Alto k10.• Perform routine engagement with regular clients and interacting with client at a variety of levels• Administered digital marketing operations & campaigns that eventually generated increase in sales and social presence.• Coordinated the internal teams on campaigns to support digital cross-promotional efforts including digital media campaigns, social promotion & other digital media initiatives for an improved end-user experience.• Led execution of Strategic planning- facilitated strategic planning process to clearly articulate client companies’ vision, mission, objective, value proposition & Brand positioning. Show less

    • Cheil India

      Jul 2019 - Jun 2022
      Associate Account Director-Client Servicing

    • McCann Worldgroup

      Jun 2022 - Oct 2023
      Account Director

    • Omnicom Media Group India

      Nov 2023 - now
      Project Lead- Client Servicing

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Shivie Garg
      Franchise India - Nov 2012 Certificate of Achievement for successfully signing up First Franchise at 10 th Asia's Biggest Franchise and Retail Show, Nov 2012