Parvind Kumar

Experience

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  Huawei

  Jan 2016 - May 2017

  Project Coordinator

   Network Outage validation with responsible owner Maintaining NIR Report on daily basis for Network Infrastructure  Media Signed Off with Media Provider Reports Automation through MS Access Tool Daily Critical outage Analysis along with RCA Weekly PPT preparation (Governance, ORM & Infra Media Dashboard) Tracking Critical Network Outage IHR & RCA Tracker on Daily Basis Team Shift Roster Audit process of Resources (Premises Exit & ID deletion) Handling Resource HR & Admin queries & New Joining & Resignation process Provide data to Management as per requirement Show less

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  EXLService.com (India) Private Limited

  May 2017 - Jan 2021

  Senior Associate

   Working as a French Language Expert Verbal & E-mail communication with customer for details and queries Handling France Loyalty Card Process including New cards creations and renewal Timely Inform card holder for card renewal via E-mail communication France Queues process handling (Amadeus) Tracking record of daily received request in Excel Provide reports and PPT to management weekly, monthly basis

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  BT

  Jan 2021 - now

  Billing Specialist

  • Supporting BAU, day-to-day operations and people in a timely and accurate fashion• To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process• Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions• Plays a key role in regular coaching and training• Support the operational team with customer engagement initiatives or escalations• Coordinating with contract managers and 3rd party supplier to bill the end customers• Generate the invoices as per inputs received from various sources to bill the end customer• Handle International Customer billing above 100k amounts Show less