Greg Hoffman

Experience

• 

  Lowe's Companies, Inc.

  Mar 2004 - Jul 2007

  Delivery Manager
• 

  Insight Global

  Jul 2017 - Feb 2018

  Assigned to the warehouse as a Certified Installer. Modified and up-fit vehicles in order to install the spatial data collection systems that ran on Apple’s OS X. Responsible for the safe handling, installation, testing, and un-installation of the spatial data collection systems which were valued in excess of $300,000 each. Installed, tested, uninstalled, and replaced failed components on over 100 systems. Verified up-fitted vehicles are ready and prepared for shipment to various places across the country. Show less Assigned to the warehouse as a Certified Installer. Modified and up-fit vehicles in order to install the spatial data collection systems that ran on Apple’s OS X. Responsible for the safe handling, installation, testing, and un-installation of the spatial data collection systems which were valued in excess of $300,000 each. Installed, tested, uninstalled, and replaced failed components on over 100 systems. Verified up-fitted vehicles are ready and prepared for shipment to various places across the country. Show less

  • Field Technician

    Jul 2017 - Feb 2018

  • Field Technician

    Jul 2017 - Feb 2018
• 

  ABBTECH

  Sept 2018 - Nov 2018

  LEad Computer Technician

  Assigned to perform computer upgrades/migrations from Windows 8.1 to Windows 10 on a nationwide project for a multi-national corporation. Reports directly to the Project Manager and submits daily status, updates, and issues. Maintain on-going tracking and accountability of work orders in the customer’s tracking system. Perform data transfers from old computers to new computers using the Dell Data Migration Tool (DMT). Remove old hard drives from systems and replace with new hard drives. Ensure systems are working properly and that the end user’s data is completely migrated. Perform troubleshooting and remedial actions on system that are not 100% migrated or not operating as expected. Escalate issues as necessary. Show less

• 

  Intel Corporation

  Nov 2018 - Apr 2019

  Computer Lab Manager

  Assigned as the lab manager in charge of setting up test environments for developers. Responsible for maintaining internal ticketing system and knowledge base. Configure and maintain 50 switches (a mixture of HP, Cisco, Juniper and Arista), 15 of which are in use in an air-gapped Network lab environment. Responsibleformaintaining6WindowsinfrastructureserversrunningasVMson ESXi, as well as 3 CentOS 7 servers. Developed and maintain an internal repository server for the Linux servers and clients running various versions of Ubuntu, CentOS, Debian, and Fedora. In charge of 20+ servers in various developer environments running different OS types and versions (Windows Server 2012 R2, 2016, 2019, CentOS 7, Debian, RHEL7.x,etc.). In charge of 3 different frame servers from HPE, Dell, and Cisco. Each frame consists of anywhere from 4 to 12 blades/compute modules in each one. Maintain and create, as necessary, a knowledge-base of nearly 1000 active documents. Show less

• 

  ABBTECH

  Nov 2019 - Jan 2020

  Lead Computer Technician/Project Coordinator

  Coordinate project details such as personnel, units completed, and issues that may cause delays between Abbtech, Dell, and the client. Supervise 4 contract technicians to ensure hours are properly managed as well as completing required amount of units on a daily basis. Assigned to perform computer upgrades/migrations from Windows 7/8.1 to Windows 10 on a nationwide project for a multiple local hospitals. Migrate data from old systems to replacement systems. Responsible for resolving technical escalations. Removal of Legacy computers. Coordinate with site contact to prepare site for migration. Reports directly to the Project Manager and submits daily status, updates, and issues. Maintain on-going tracking and accountability of work orders in the customer’s tracking system. Perform troubleshooting and remedial actions on system that are not 100% migrated or not operating as expected. Escalate issues as necessary. Show less

• 

  Insight Global

  Jan 2020 - Apr 2020

  Field Technician

  Maintains, analyzes, and troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, such as desktops, Point of Sale devices and printers. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Maintain good customer focus meeting deadlines and Service Level Agreements.

• 

  LanceSoft, Inc.

  Sept 2020 - Jan 2022

  Server Technican, Specialized

  • Played a key role in the data center build-out for processor testing.• Configured and maintained a 432-node farm, responding to tickets from various business units.• Configured systems on multiple operating systems (Ubuntu, RHEL, CentOS, Windows Server).• Managed documentation with Netbox, Jira, and Kanban.• Configured Vertiv PDUs and ensured timely system installations and shipments.

• 

  AMD

  Jan 2022 - now

  • Spearheaded system sales initiatives, leading a team and managing end-to-end processes from quoting and invoicing to product procurement.• Collaborated with cross-functional teams to streamline product orders and ensure compliance with legal requirements.• Resolved stagnation in Jira project boards, collaborating with internal developers to revamp the Kanban board, consolidating multiple projects into a single, efficient workflow.• Facilitated weekly Jira metrics reporting to inform decision-makers at all levels.• Authored comprehensive technical documentation, including user guides and colo tech instructions, enhancing efficiency and knowledge sharing.• Implemented a database using MySQL to track processors, revolutionizing inventory management and reducing errors.• Trained colo inventory personnel on SQL basics and initiated a web-based interface for dynamic data access.• Provided senior-level technical support, troubleshooting, and guidance to junior technicians and testing teams.• Assisted in equipment moves, optimized colo facilities, and streamlined shipments between locations. Show less • Supervised and trained a team of 10 contractors at the Dallas co-location site.• Coordinated schedules across teams, ensuring smooth testing and timely processor shipments.• Documented processes, maintaining historical records, and facilitating knowledge transfer.• Collaborated with leaders from different business units for equipment movement planning.• Developed training programs for over 40 new hires across multiple sites.• Contributed to the data center build-out for processor testing.• Assisted in transitioning the project to a new business unit and advised incoming management. Show less

  • Data Center Project Manager

    Oct 2022 - now

  • Senior Technical Support Engineer/Site Lead

    Jan 2022 - Oct 2022
• 

  Hoffman Research Labs

  Aug 2024 - now

  Founder

  Starting a private research lab. More details later.