Gary Hackney

Experience

• 

  American Sewer Service

  Jun 2011 - Aug 2011

  Superintendents assistant

  Daily Responsibilities:-Ran projects to clean up the yards and to landscape properties.-Placed orders for materials needed by job sites and delivered them.-Labored on jobs on an as needed basis.Skills Developed:-Developed time management skills as I was responsible for completing lengthy task lists within one day.-Developed self-management skills as the majority of work was done independently.

• 

  Milwaukee Boat Line

  May 2012 - Oct 2013

  Senior Deck Hand

  Daily Responsibilities:-Helped to safely launch and dock the boats as well as provide basic maintenance to boats.-Ensured passenger safety.Skills Developed:-Developed good customer service skills as clientele ranged from college students to the President of Georgia.-Developed precise communication skills in order to dock eighty-foot boats.

• 

  University of Wisconsin-Whitewater

  Oct 2012 - May 2015

  Technical Responsibilities:-Troubleshoot and fix issues in the General Access labs on campus.-Set up new lab equipment.-Complete appointments to setup up new hardware for faculty and staff on campus.-Re-image machines.Management Responsibilities:-Train all new technicians before they start in their designated area.-Documentation of I.T. processes.Skills Developed:-Developed management skills by having to help coordinate roughly a team of 10 student technicians while training anywhere from 1 to 5 new technicians. Show less Responsibilities:-Reimage machines.-Troubleshoot hardware and software in an ITIL environment.-Setup new hardware & software across campus for faculty and staff.-Setup new labs and classrooms across the campus.Skills gained:-Developed communication skills to work with people from different backgrounds and experience levels. Able to communicate effectively with people who are frustrated previous to first contact.-Developed critical thinking skills so that issues can be dealt with in an efficient and timely manner.-Developed time management skills to get all appointments and other tasks done in a timely manner. Show less

  • TDC Support-Technician/TechnicianTrainer

    Jan 2014 - May 2015

  • ICIT Tier 1 Student Technician

    Jul 2013 - Jan 2014

  • Service Desk Employee

    Oct 2012 - Jul 2013
• 

  CUNA Mutual Group

  May 2014 - Aug 2022

  Role Description:Help CUNA Mutual Groups Lending product portfolio explore new opportunities to meet new and existing customer needs. Our goal is to find desirable, feasible, and viable business models or business model improvements using an innovation framework.Team Responsibilities:- Participate in qualitative and quantitative research development (IE questions, methods, segmentation focus, JTBD focus, etc...)- Participate in opportunity discovery and prioritization- Champion innovation programRole Accountabilities:- Implement innovation frameworks, capabilities, and tools.- Coach product managers & cross functional partners as they leverage our innovation discipline to incubation and acceleration opportunities.- Lead execution of discovery teams as we explore opportunities within business models or the creation of new business models (Customer empathy, needs exploration, solution identification, pre-market experimentation, in-market traction validation, and market scaling)- Consult varying areas as they choose to implement all our parts of our innovation programs.- Industry focused learning to stay up to speed with developments in the financial industry. - Practice focused learning to stay up to speed with developments in various disciplines including product development, innovation, design thinking, agile, and customer centered development.Major Accomplishments:- Took part in imagining and implementing an innovation discipline built on human centered design, design thinking, agile execution, and lean practices.- Brought forth a recommendation to avoid 1M in spend after exploring critical assumptions around an initiative that was not going to be feasible. Show less Role Description:Lead business transformation projects in both our Lending and Wealth Management business areas using agile methodologies.Project Team Level Accountabilities (2017 - 2019):- Lead continuous improvement efforts of a Scrum Team- Correctly leverage the appropriate agile methodology (Scrum / KANBAN)- Coach team members to better adoption of agile behaviors- Remove barriers and manage dependencies preventing the team from reaching business value- Ensure a healthy backlog- Track/share team finances, metrics, and learning's to leadershipPortfolio Level Accountabilities (2019 - 2020):- Imagine and implement new operating models for the identified business area (Work intake, backlog, prioritization, WIP Management, etc...)- Help coach new mindsets and behaviors amongst leaders in the operating model- Lead high profile initiatives that affect all areas of the business- Own continuous improvement efforts of the operating model Accomplishments:- Successfully lead a project which launched a new quoting and issuing software.. This new software made it much easier for loan officers to tailor the appropriate products to our customers improving customer experience and helping more consumers add valuable protection to their loans.- Successfully lead a project to implement an advisor teaming capability within our wealth management business area. This new capability allowed our wealth management area to serve more customers, improve customer experience, compete for more advisors, and build talent pipelines. Currently there are over 50 new advisors serving hundreds of new customers. This has accumulated to millions in new assets under management, helping more customer reach financial security.- Implemented a new operating model within the wealth management business line. This operating model has aided to an increase of 25% in work throughput by helping the business line better prioritize work and limit work in progress. Show less Role Description:Perform various analysis roles on project teams and for the Project Management office.Project Team Level Accountabilities:- Build and maintain requirements and other supporting requirement documentation.-Help build and maintain stakeholder analysis and RACI charts.-Build and execute user acceptance testing plans/test cases.-Cultivate the actions and behaviors needed to effectively implement and sustain effective operations capabilities. Advise and council staff and other areas of the company using PMO operations processes.-Produce end of the month reporting around PMO time entry and finances.-Guide conversations and ask well positioned questions to help colleagues see the bigger picture.-Aid business develop and execute innovative solutions.-Aid Transformation Leads and Product Owners manage the product and sprint backlog.-Aid transformation teams as they progress through ambiguity with simplification of complex topic..Accomplishments:- Successfully supported an initiative to re-write one of our main Lending Products. This helped us stay complaint and gave the product team more flexibility to improve the product.- Successfully supported an initiative to create and implement a new product. Did fact gathering, process mapping, requirements gathering to help this initiative, use case creation, and user acceptance testing to support this initiative. - Successfully supported a green-space initiative to solve a main customer problem. Supported through fact gathering, wire-framing, data analysis, User Acceptance Testing, persona creation, and experiment creation. Show less Role Description:Support the operations of the PMO and play the role of business analyst on small to medium sized projects.Project Management Office Support Accountabilities:-Design, manage and support the evolution of the PMO’s departmental and corporate presence.-Generate, validate, distribute, archive and support PMO documentation and reporting collateral.-Identify, recommend, implement, and execute improvements.-Cultivate the actions and behaviors needed to effectively implement and sustain effective operations capabilities. Advise and council staff and other areas of the company using PMO operations processes.-Provide support for the Portfolio, Quality, and Resource Management practices.-Assist with project and program financial reporting and serve as a backup to those functions.-Produce end of the month reporting around PMO time entry and finances.-Lead PMO Enterprise Guardian Principal team during 2016.Project Team Level Accountabilities:-Perform Project based analysis of business needs and decisions.-Build and maintain Requirement and other supporting Requirement Documentation.-Help build and maintain stakeholder analysis and RACI charts.-Build and Execute User Acceptance Testing Plans/Test Cases.Accomplishments:- Successfully automated PMO time and financial reporting.- Successfully supported a sub-workstream focused on developing and running the operations of a new multi-million-dollar lending product launch.- Successfully supported a discovery analysis initiative to scope out and make a recommendation on the implementation of a new policy administration system for all lending products. Show less Projects:-Conversion of PMO SharePoint Sites from 2007 to 2010-Creation of online PMO Library-Creation of Gantt Chart Job Aid-Process Maping and high level requirements for new billing processesResponsibilities:-Put together requirements for SharePoint conversion-Creation of test and implementation plans-Design document for new SharePoint sites-Responsible and accountable for the PMO Library Project-Creation of Process Maps in Visio-Aid in the creation of high level requirements for billing services project Show less

  • Product Innovation Consultant - Lending Solutions

    Nov 2020 - Aug 2022

  • Business Transformation Lead

    Nov 2017 - Nov 2020

  • Business Analyst I

    Aug 2016 - Nov 2017

  • Project Coordinator (Business Analyst by role)

    May 2015 - Aug 2016

  • Project Management Office Intern

    May 2014 - May 2015
• 

  Nationwide Financial

  Aug 2022 - now

  Product Manager - Innovation

  More to come!