Gopal Verma

Experience

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  CSPL Computers Pvt. Ltd.

  Mar 2006 - Dec 2007

  Network Administrator
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  PCS Technology Ltd.

  Jan 2008 - Jan 2010

  Team Lead Manager
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  Netsoft Consulting Services (P) Ltd

  Feb 2010 - Mar 2011

  Operations Manager
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  WebVantage Technologies

  Apr 2011 - Jun 2013

  Marketing Executive

  Business Development, Sales, Marketing, Account Management and editing.Lead generation through various portals, Cold calling, Bidding portals etc.-Lead generation-Lead Management-Lead Qualifications-Prospect Validation-Customer Engagement and Relationship-Customer Complaint and Query Management-Monitoring, Handling and Managing all the three departments -Generating revenue for the company and Increasing brand value of the company.-Building the team and team structure from scratch-Introduction to new strategies, planning and processing -Competitor analysis and Market research-Sales acquisition (in and out) -Campaigns for Cold calling-Email campaigning-Account management-Complete Sales cycle-Customer prospecting-Pipeline management-Product Planning, Management and Strategies.->Handling the overall Business department of the company.->Handling additional roles as:-Project Manager.-Business Analyst.-Project Coordinator.-QA Manager.-Helping company grow both financially and resource wise.-Played a Vital role in the overall growth of the company as:-Preparing models and UML diagram on the project flow and activities.-Role involves going through complete software cycle which involves:-Analyzing project requirement completely.-Preparing Proposals-Preparing Contract-Provide Time and Price estimate-Client Coordination-Project Management (4-6 projects altogether ) -Helping team understand project requirement.-Devising Tasks and Milestone-Allocating proper resources-Meeting deadline-Involved in Final QA and final deployment of the project.Great understanding of technical aspects of the project, WEB SERVICES and great sense of design. Show less

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  Neontech Solutions

  Jul 2013 - Dec 2015

  Senior Business Development Manager

  Business Development, Sales, Marketing, Account Management and editing.Lead generation through various portals, Cold calling, Bidding portals etc.-Lead generation-Lead Management-Lead Qualifications-Prospect Validation-Customer Engagement and Relationship-Customer Complaint and Query Management-Monitoring, Handling and Managing all the three departments -Generating revenue for the company and Increasing brand value of the company.-Building the team and team structure from scratch-Introduction to new strategies, planning and processing -Competitor analysis and Market research-Sales acquisition (in and out) -Campaigns for Cold calling-Email campaigning-Account management-Complete Sales cycle-Customer prospecting-Pipeline management-Product Planning, Management and Strategies.->Handling the overall Business department of the company.->Handling additional roles as:-Project Manager.-Business Analyst.-Project Coordinator.-QA Manager.-Helping company grow both financially and resource wise.-Played a Vital role in the overall growth of the company as:-Preparing models and UML diagram on the project flow and activities.-Role involves going through complete software cycle which involves:-Analyzing project requirement completely.-Preparing Proposals-Preparing Contract-Provide Time and Price estimate-Client Coordination-Project Management (4-6 projects altogether ) -Helping team understand project requirement.-Devising Tasks and Milestone-Allocating proper resources-Meeting deadline-Involved in Final QA and final deployment of the project.Great understanding of technical aspects of the project, WEB SERVICES and great sense of design. Show less

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  Query Care Infotech

  Feb 2016 - Dec 2018

  Manager Business Development

  Business Development, Sales, Marketing, Account Management and editing.Lead generation through various portals, Cold calling, Bidding portals etc.-Lead generation-Lead Management-Lead Qualifications-Prospect Validation-Customer Engagement and Relationship-Customer Complaint and Query Management-Monitoring, Handling and Managing all the three departments -Generating revenue for the company and Increasing brand value of the company.-Building the team and team structure from scratch-Introduction to new strategies, planning and processing -Competitor analysis and Market research-Sales acquisition (in and out) -Campaigns for Cold calling-Email campaigning-Account management-Complete Sales cycle-Customer prospecting-Pipeline management-Product Planning, Management and Strategies.->Handling the overall Business department of the company.->Handling additional roles as:-Project Manager.-Business Analyst.-Project Coordinator.-QA Manager.-Helping company grow both financially and resource wise.-Played a Vital role in the overall growth of the company as:-Preparing models and UML diagram on the project flow and activities.-Role involves going through complete software cycle which involves:-Analyzing project requirement completely.-Preparing Proposals-Preparing Contract-Provide Time and Price estimate-Client Coordination-Project Management (4-6 projects altogether ) -Helping team understand project requirement.-Devising Tasks and Milestone-Allocating proper resources-Meeting deadline-Involved in Final QA and final deployment of the project.Great understanding of technical aspects of the project, WEB SERVICES and great sense of design. Show less

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  Trinine webtech pvt ltd

  Mar 2018 - Jun 2021

  Marketing Manager

  1. Direct and coordinate company sales and marketing functions.2. Develop and coordinate sales selling cycle and methodology.3. Direct and oversee the company marketing function to identify and develop new customers for products and services.4. Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development.5. Analyze and evaluate the effectiveness of sales, methods, costs, and results.6. Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets.7. Plan and coordinate public affairs, and communications efforts, to include public relations and community outreach.8. Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.9. Participate in the development of new project proposals.10. Establish and implement short- and long-range goals, objectives, policies, and operating procedures.11. Supervise the planning and development of company marketing and communications materials.12. Represent the company at various community and/or business meetings to promote the company.13. Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs.14. Promote positive relations with partners, vendors, and distributors.15. Recommend and administer policies and procedures to enhance operations.16. Work with department managers and staff to develop yearly and five year business plans for the company.17. Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.18. Serve on planning and policy-making committees.19. Other duties as assigned. Show less

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  Blitzpath Innovations

  Jul 2021 - Mar 2025

  Provided Level 2 technical assistance for Representatives, ensuring efficient resolution of complex issues aligned with IT Service Management (ITSM) best practices.Managed a team of 12 professionals, overseeing daily operations, performance monitoring, and process improvements to enhance service efficiency.Assisted with technical queries, delivering training and knowledge-sharing sessions for CSP (Customer Support Process) and OSP (Onsite Support Process) teams to improve service delivery.Conducted quality audits, feedback sessions, and coaching to drive continuous improvement and adherence to ITSM processes.Developed and facilitated training programs for Representatives based on learning observations, ensuring consistent knowledge updates.Ensured the team stayed focused on Core Business Metrics, achieving Quarterly performance targets and maintaining Service Level Agreements (SLAs).Managed ticket queues, ensuring prompt resolution while aligning with ITIL (Information Technology Infrastructure Library) frameworks.Oversaw team logins, hygiene parameters, and schedules to maintain workforce efficiency and compliance.Bridged the gap between performance and potential, ensuring Representatives received the necessary training and tools for success.Identified fraud at both customer and client levels, collaborating with Global Fraud teams to ensure a seamless transition of service agreements.Partnered with the Process Excellence (PE) team to enhance workflows and implement agent role simplifications.Worked closely with L3 (Engineering team) to resolve escalated technical issues beyond frontline support capabilities.Collaborated cross-functionally, leveraging Closed Loop Corrective Action (CLCA) methodology to analyze process failures and drive service improvements.Participated in internal tool testing and pilot projects, ensuring seamless deployment and adoption. Show less

  • Subject Matter Expert

    Apr 2022 - Mar 2025

  • Senior Technical Expert

    Jul 2021 - Jun 2022
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  Inventurs

  Mar 2025 - now

  Business Development Manager