D. Brent Barnard, PhD

Experience

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  Brookhaven College

  Jan 2000 - Feb 2008

  ● Helped international students find helpful college-level courses; and● Spoke Spanish to admit and register non-credit students for ESL classes. ● Taught ESL courses in Writing, Grammar, and Listening/Speaking to international students.

  • Multicultural-Center Student-Services Consultant

    Apr 2000 - Feb 2008

  • Adjunct Faculty

    Jan 2000 - May 2000
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  Louisiana State University

  Aug 2000 - May 2004

  Instructor (GTA)

  ● Taught English Composition I and II (so I have excellent communications skills).

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  El Centro College

  Oct 2008 - May 2017

  ● Delivered top-notch customer service via email, telephone and in person: o Provided customers with extensive technical support for our online SaaS “Econnect”;o Owned each customer’s problem by following up with individual until service was delivered and problem was resolved; o Networked with colleagues in order to draw on their skill sets to better serve customers; o Maintained long-term customer relationships so they would be comfortable returning with future difficulties; ando Conducted independent research regarding the incredibly complex registration process (reminiscent of the complexities of computer networking) to better serve them.● Designed award-winning procedure using SaaS to streamline and expedite delivery of customer service during periods of peak demand: o Identified inefficient process in registration sequence;o Conducted gap analysis;o Whiteboarded new process flow;o Created project timeline/business-requirement document (BRD) and coordinated next steps with stakeholders;o Obtained feedback from end users which was incorporated into the new process flow;o Presented to executive management and obtained buy-in to proceed with the new process;o Worked with technology to implement soft rollout by using industry-specific cloud technology;o Process reduced customers’ wait time from 2 hours to 20 minutes – an improvement of 84%;o Documented procedure for internal purposes as well as publication in industry-specific periodical: “Leadership Abstracts” by the League for Innovation in the Community College; ando Won El Centro College’s Nomination for the DCCCD’s Innovation of the Year award.● Assisted colleagues with database support; and● Used database for executive-management monthly reporting. Show less

  • Student-Services Consultant

    May 2009 - May 2017

  • Student-Services Consultant

    Oct 2008 - May 2009
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  Terrell Independent School District

  Sept 2018 - Dec 2020

  Network Administrator

  ● Initially served as Campus Support Technician○ Performed on-site technical work to install and maintain computer equipment andnetwork and software applications throughout the district;○ Performed routine maintenance and bulb replacement on ceiling-mountedprojectors; and○ Led the department in speed relative to resolving and closing work order requestsby efficiently diagnosing and repairing network and computer hardware.● Ultimately promoted to Network Administrator○ Oversaw the installation and testing of network hardware, software, andupgrades, and identified and resolved issues;○ Implemented and maintained all system configurations and ensured that systemmaintenance was performed;○ Monitored and analyzed system utilization;○ Recommended improvements as needed;○ Developed and oversaw implementation and maintenance of security for allsystems and networks;○ Developed and implemented backup procedures to ensure that all network andworkstation backups were performed on a regular basis and district data wasrestored as needed;○ Served as liaison to software and hardware vendors to maintain appropriateproduct support;○ Developed and maintained network design and configuration documentation;○ Consulted with end users to identify need, analyze systems specifications, andcorrect related problems; and○ Faithfully demonstrated to internal customers by word and deed that ourdepartment cared about them and could help them. Show less

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  Farmersville Independent School District

  Jan 2021 - now

  Assistant Director Of Technology

  ● Administer a technology budget which this year consisted of $1,220,000 in total:○ $375,000 - annual budget,○ $420,000 - ESSER II budget, and○ $425,000 - Erate project cost;● Ensure that programs are cost-effective and funds are managed wisely;● Compile budget and cost estimates;● Participate in contract negotiations for computer hardware, software, maintenance, andrelated services;● Coordinate the purchase of all computer hardware, software, and supplies;● Initiate purchase orders and bids in accordance with budgetary limitations and districtpolicies;● Approve and forward department invoices and purchase orders to accounting department;● Develop and implement district standards and specifications for hardware and softwareuse;● Maintain a districtwide computer-networking plan;● Coordinate support between the education service center and district staff;● Assist with the implementation of staff development in the area of informationmanagement and technology;● Implement the policies established by federal and state law, State Board of Educationrule, and local board policy in the area of information management and technology; and● Attend professional growth activities to keep abreast of innovations in informationmanagement and technology services. Show less