Experience

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  Ein prat the midrasha עין פרת המדרשה באלון

  Sept 2018 - Jul 2019

  Social educator

  Accompaniment and guidance of additional instructors, leading a leadership group of about fifty youth, building educational content, and logistical responsibility of educational seminars.

• 

  Intel corporation

  Feb 2019 - Feb 2020

  Control room supervisor

  Work in the control room, providing service to the company's employees and managing the security system.

• 

  Dreamed diabetes

  Aug 2019 - Oct 2019

  Business development internship

  Summer internship in the company's business development.Involvement in the expansion of target markets and new goals for the company.

• 

  Kinneret innovation center

  Oct 2020 - Oct 2021

  Accelerator operations manager

  Management of activities in the program, producing events, taking part in business meetings, establishing the KIC community, and leading various independent projects.

• 

  Riseup il

  Aug 2021 - now

  I established a comprehensive Help Center with articles on product usage and household financial management. Additionally, I designed and managed weekly webinars, as well as produced clear, engaging explanatory videos and GIFs. For each new feature launch, I created a full knowledge ecosystem, including CX resources with tailored responses, designing back-office tools, and expanding knowledge articles specific to the feature. I also crafted the feature announcements and monitored the adoption.

  • Customer-Engagement Project-Manager

    May 2024 - now

  • CX External Knowledge

    Jan 2023 - Apr 2024

  • CX specialist

    Aug 2021 - Dec 2022