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Dani Geffen

Dani Geffen

Social Educator

Followers of Dani Geffen711 followers
location of Dani GeffenTel Aviv District, Israel

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  • Timeline

  • About me

    Customer-Engagement Project-Manager in Riseup

  • Education

    • Arava -Pre Army Academy For Leadership

      2012 - 2013

    • Kiriat Sharet High School

      2009 - 2012

    • The Hebrew University of Jerusalem

      2022 - 2023
      Data Analysis Course (210 hours)

      Final Project at WIX - Developing a bonus model for CC agents based on a 250K-entry database using Excel, MySQL, Jupyter Notebook & Tableau.Lectures, workshops, and case studies at leading tech companies (Wix, Check Point, Salesforce, Simply, AWS, etc).

    • Shalem College

      2017 - 2021
      Bachelor's degree Philosophy and Liberal Arts Studies

  • Experience

    • Ein Prat The Midrasha עין פרת המדרשה באלון

      Sept 2018 - Jul 2019
      Social Educator

      Accompaniment and guidance of additional instructors, leading a leadership group of about fifty youth, building educational content, and logistical responsibility of educational seminars.

    • Intel Corporation

      Feb 2019 - Feb 2020
      Control Room Supervisor

      Work in the control room, providing service to the company's employees and managing the security system.

    • DreaMed Diabetes

      Aug 2019 - Oct 2019
      Business Development Internship

      Summer internship in the company's business development.Involvement in the expansion of target markets and new goals for the company.

    • Kinneret Innovation Center

      Oct 2020 - Oct 2021
      Accelerator Operations Manager

      Management of activities in the program, producing events, taking part in business meetings, establishing the KIC community, and leading various independent projects.

    • RiseUp IL

      Aug 2021 - now

      I established a comprehensive Help Center with articles on product usage and household financial management. Additionally, I designed and managed weekly webinars, as well as produced clear, engaging explanatory videos and GIFs. For each new feature launch, I created a full knowledge ecosystem, including CX resources with tailored responses, designing back-office tools, and expanding knowledge articles specific to the feature. I also crafted the feature announcements and monitored the adoption.

      • Customer-Engagement Project-Manager

        May 2024 - now

      • CX External Knowledge

        Jan 2023 - Apr 2024

      • CX specialist

        Aug 2021 - Dec 2022

  • Licenses & Certifications

  • Volunteer Experience

    • Consultant

      Issued by Ladaat choose well on Feb 2020
      Ladaat choose wellAssociated with Dani Geffen

    • Workshop Instructor

      Issued by PAAMONIM on Oct 2018
      PAAMONIMAssociated with Dani Geffen

    • Starting Up Together

      Issued by The Peres Center for Peace and Innovation on Nov 2020
      The Peres Center for Peace and InnovationAssociated with Dani Geffen