Bilal Khartabil, PMP, CSA

Experience

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  TECOM Investments

  Jul 2010 - Aug 2010

  Operations and Business Partner Relations Intern

  During my two-month internship with TECOM, I performed various technical tasks involving business analysis, technical problem solving, and programming skills such as:Developing Excel applications using Visual Basic for Applications which allowed managers to track client issues and interactions such as visits or contacts.Automating monthly/weekly/yearly report generation, and allowing for the dynamic creation of KPI measurements, and progress reporting using Gantt and other charting.Providing IT support and troubleshooting in Windows and Mac operating systems.Taking ownership for existing IT project list and working through many of the open items.Performing additional organizational & clerical activities, such as data entry, filing & archiving, scheduling, and client management activities (networking, and meeting). Show less

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  Mentor Global Consultants

  Sept 2012 - Nov 2016

  Mentor Global Consultants is a distinguished management consultancy based in Dubai, UAE. Reporting to the managing director, my role involved enhancing the consultancy services and adding value to the company's services through the utilization of technology services and solutions.Main Responsibilities:Implementing System & Software Architectures for Client ProjectsMapping out Business Processes for AutomationPutting together Software Development Project Plans while allocating the proper resourcesDeveloping one of the most distinguished automated Strategy Execution softwareAutomating Training Needs Analysis for large organizations (1000+ employees) annually for large high-profile client base.In brief, a large part of what I do is enhance client organizations and employer internal operations immensely through the usage of Technology whenever necessary and wherever needed. Show less Building customized software used to gather data, produce statistics, and automate report generationBuilding and maintaining the company’s dynamic website (www.mentor-gc.com) and its MVC architectureBuilding and maintaining the company’s database of clients and integrated a communication tool to follow up and get in touch with clientsImplementing and designing a new training and learning online platform that smoothens the HR training process through using interactive elements and contentBuilding a customized and user-friendly Content Management System for the companyBuilding the company’s intranet web portal for easy document and content sharing and integrating cloud storage for remote accessDeveloping automated reporting portals to track and monitor HR training sessions and their progress for different clients such as Dubai Islamic Bank, Abu Dhabi Islamic Bank, Crown Prince Court, and Carrefour Show less

  • Senior Technical Consultant

    Jan 2015 - Nov 2016

  • Technical Consultant

    Sept 2012 - Dec 2014
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  Dubai International Film Festival

  Nov 2016 - Jul 2018

  Technology Development Consultant

  Dubai International Film Festival is one of the largest and most prestigious film festivals regionally and internationally. Reporting to the managing director, my main role was implementing a custom festival management system that empowers all departments involved in organizing and running the festival.Main Responsibilities:Heading the festival's technology department.Managing the festival's technology infrastructure and capabilities while making sure that all the festival's processes and procedures are met through building and maintaining an organization-wide web system.Making sure all festival operations comply with Dubai Smart government standards and align with Dubai future strategies as a smart city.Main Achievements:Implemented a new Festival management system customized towards DIFF procedures.Implemented an effective and dynamic Ticketing software.Increased customer satisfaction with DIFF technologically as most attendees preferred purchasing tickets online. Show less

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  LINE Corp

  Jul 2018 - Apr 2021

  Partnerships Manager

  LINE Corporation is one of the largest Tech giants in Asia, with large focus on development of mobile applications and other internet-based services.Main Responsibilities:• Managed the organization’s flagship regional live-streaming service, reaching the top 10 App Store trending list for the GCC market in 2020.• Built and maintained long-lasting alliances with talent & marketing agencies across MENA region.• Capitalized on opportunities to expand LINE’s regional market share, strengthening the company’s competitive position in the MENA region. Show less

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  Abu Dhabi Commercial Bank

  Aug 2021 - now

  Learning and Performance Programme Manager - Technologies

  Abu Dhabi Commercial Bank (ADCB) is the UAE's third-largest bank and the Middle East's 5th largest, with over 5,000 employees.Main Responsibilities:• Engineered automated performance tracking workflows using PowerApps, Nintex Workflows, and SQL, reducing manual approval processing time by 40%.• Optimized and customized the Cornerstone SBX LMS, improving user experience and operational efficiency leading to a 25% increase in achieving regulatory training targets.• Developed interactive learning experiences via Vue.js & Web APIs.• Designed and implemented HR analytics dashboards using PowerBI, PowerQuery, Power Pivot, M Language, enabling data-driven decision-making.Main Achievements:Exceeded training targets mandated by UAE's Central Bank 3 years in a row (2022, 2023, 2024).Increased e-Learning modules production by introducing latest Fintech topics (Blockchain, Cryptocurrency, etc..)Production of bespoke video learning projects on Data & Information Security.Spearheaded the design and development of HR's SharePoint Intranet site, enabling staff to access policies, procedures, and department key areas 10x faster. Show less