Allison Timm

Experience

• 

  Mayo Clinic

  Jun 2002 - now

  Supports software programs or modules across multiple clinical and/or business functions. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or application.Resolves customer problems with software and responds to requested improvements and enhancements. Researches requests to determine scope, size and impact. Works with customers to elicit requirements through a variety of techniques. Validates requirement information with customers to ensure completeness, correctness, and clarity. Validates the developed solution to ensure it satisfies the stated requirements.Functions as a liaison between clinical, business, and technical areas during the planning process. Builds credibility and rapport with customers to understand their needs. Manages small- to mid-sized projects. Contributes to software testing activities. Show less Provides installation, configuration, and/or break/fix support as requested. Provides accurate, timely and creative solutions to customer computer and networking problems of moderate to complex nature to ensure end-user productivity. Participates in the evaluation of new technology and assists with equipment evaluation and standards as directed by leadership. Interact effectively with network services, application support teams, server administration and/or applications development to restore service and/or identify and correct core problem. Serves as technical expert to maintain knowledge management system which houses technical documentation to carry out duties needed to complete service installation, configuration, and/or break/fix requests. Show less -Mastered the skill to locate veins and have a steady hand to draw blood for lab tests on about 50 to 70 patients per day-Illustrate great communication skills in person and on the phone with staff and patient’s about 50 to 70 times a day-Utilize troubleshooting skills and my customers service skills with patients’ blood orders when there is a problem with it-Train new and current employees in drawing blood -Efficiently follow procedures and protocols for various lab specimens and tests to assure the integrity of the blood sample-Operational assignment to review daily pending lists and troubleshooting any orders that may be on the list and ensure that there was a sample drawn from the patient-Adopted excellent team working skills and the ability to work with various groups of people – large and small and various ages Show less

  • Information Technology Application Analyst

    Nov 2020 - now

  • Workstation Specialist

    Aug 2017 - Nov 2020

  • Workstation Technician

    Jun 2013 - Nov 2020

  • Laboratory Service Technician II PBT (ASCP)

    Jun 2002 - Jul 2015