Swati Swaroop

Experience

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  Garment Constructor and Fashion Designer

  Jun 2017 - Mar 2020

  Founder
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  Global Pallet

  May 2021 - Apr 2023

  Invoice Processor

  -Analyze invoice to make sure they are accurate.- Prepared and mailed invoice to vendors, processed payments, and documentedaccount updated.- Validated all incoming and outgoing documentation from payment requests.- Imported reports via Excel to Process and disburse vendor payment.

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  Greet Technologies Private Limited

  Dec 2023 - Apr 2024

  Accounts Process Executive

  Acted as the primary point of contact for customers, providing support and addressing inquiries related to accounting software, particularly Tally.Demonstrated proficiency in resolving customer queries promptly and efficiently, ensuring high levels of customer satisfaction.Developed expertise in accounting software functionality and troubleshooting, facilitating smooth customer interactions.Maintained detailed records of customer interactions and solutions provided using CRM tools.Collaborated with cross-functional teams to escalate and resolve complex customer issues effectively.Contributed to training programs aimed at enhancing customer understanding of accounting software features and functionalities. Show less

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  Benir E Store Solutions Pvt Ltd

  May 2024 - now

  Key Account Representative

  As a Key Account Representative, I manage and nurture relationships with our most important clients, ensuring they receive exceptional service and support. My key responsibilities include:Client Relationship Management: Building and maintaining strong relationships with key clients.Account Growth: Identifying growth opportunities and developing strategies for upselling and cross-selling.Customer Support: Acting as the main point of contact for key accounts, addressing issues promptly.Strategic Planning: Collaborating with clients to develop strategic account plans.Performance Tracking: Monitoring and reporting on key account performance metrics.Team Collaboration: Working with internal teams to meet client needs.Negotiation and Contracts: Leading negotiations and managing contract renewals. Show less