Experience

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  Copy-text

  Jul 2016 - Jan 2017

  Freelance copywriter and translator

  Providing translations from Polish to German or Swedish and SEO copywriting in German and Swedish to online sportsbook and casino operators.

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  Senetic

  Jan 2017 - Jan 2018

  Sales assistant

  - Making active sales and acquiring new business clients via cold calling Swedish IT companies.- Maintaining relationships with regular customers.- Running business social media accounts on Facebook and Twitter.- Assisting the marketing department with translations.

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  Lingua house szkoła języków obcych coaching&training house

  Jul 2017 - Dec 2017

  Swedish speaker

  I was responsible for preparing lessons and teaching Swedish to small groups of adults.

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  Royal panda

  Feb 2018 - Apr 2019

  Vip account manager

  - Managed VIP accounts, aligning sales strategies with market trends.- Conducted customer insight research and introduced gamification techniques.- Identified growth opportunities through market-specific surveys, enhancing VIP engagement and retention.

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  Betsson group

  Apr 2019 - Jan 2021

  Crm coordinator

  - Developed and executed CRM strategies to enhance retention.- Implemented automated customer journeys and content localization.- Improved campaign performance through systematic A/B testing.

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  Soft2bet

  Jan 2021 - Mar 2022

  Country manager - poland

  - Devised and executed quarterly commercial strategies.- Improved market share and brand recognition.- Established strategic partnerships and conducted market research.

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  Nabuminds

  Mar 2022 - Oct 2022

  Casino retention manager

  - Managed retention strategy and budget planning.- Optimized costs and improved business KPIs.- Implemented CRM automation and data analysis.

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  Yolo group

  Oct 2022 - Apr 2024

  - Led the team in executing data-driven CRM campaigns.- Improved customer lifecycle management and evaluated ROI against KPIs.- Integrated CRM and marketing automation tools using REST APIs.- Managed segmentation strategies with SQL to target key customer groups.- Handled data integration from various sources to ensure accurate CRM operations.- Collaborated with marketing and data teams to align on goals.- Streamlined CRM processes for better efficiency and results through automation. Show less

  • CRM Operations Lead

    Mar 2023 - Apr 2024

  • Joint Ventures CRM Manager

    Oct 2022 - Mar 2023
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  Wargaming

  Apr 2024 - now

  Crm automation engineer

  - Lead the CRM team to execute key initiatives and improve customer engagement.- Manage segmentation strategies and enhance CRM campaigns using data insights.- Plan and maintain CRM tools, integrating new channels with Python and REST APIs.- Handle data integration from various sources using SQL, ensuring accurate and efficient CRM operations.- Use Tableau to analyze and visualize CRM data, driving actionable insights.- Collaborate with data teams to align CRM data with broader company strategies. Show less