Herschal F. Jacquay, MHA

Experience

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  Allied Physicians, Inc

  Sept 1999 - Jul 2001

  Executive Resident

  Executive Resident to the Chief Executive Officer

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  Presbyterian Healthcare Services

  Jul 2001 - Jul 2006

  Practice Administrator

  Practice AdministratorPresbyterian Medical GroupRio Rancho Clinics (> 25 Physicians) with Multiple Specialties including Primary Care, Urgent Care, Cardiology, ENT, Dermatology, OB/GYN, and 5 modality Imaging Center

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  Northern Colorado Pulmonary Consultants, PC

  Aug 2006 - Jul 2011

  Practice Administrator

  Responsible for (13) physician's and midlevel provider's practice operations, including multiple ancillary companies-spanning over two clinics, four hospitals and three sleep labs. Additional responsibilities include oversight of an MSO for four other physician practices. (3) Infectious Disease, (14) Hospitalists, and (2) separate Endocrinology practices (over 30 physcians in total).Measurable Accomplishments include:Staff Focus: Implemented Press Ganey Staff Satisfaction surveys and have scored at or above the 90th percentile in the nation for three years in a row since 2007. Documented decrease in staff turnover rate from 26% in 2006 to a current 12.37% in 2009, and 9.08 in 2010.Customer Loyalty: Implemented Press Ganey Patient Satisfaction surveys and have scored in the 90th percentile on multiple sections of the survey including visit, nursing, provider, and billing sections. Successfully decreased delay in the schedule by removing scheduling barriers and empowering staff to meet patient demand with finite supply.Clinical Outcomes: Increased the percentage of patients receiving pneumovax injections by increasing awareness through staff education, change management, TEAM building, and patient-centered practices.Growth: Added a 5100 sq. ft. satellite pulmonary clinic in 2007 to meet demand in a growing market area and successfully recruited (3) Pulmonary/Critical Care physicians, and (8) Hospitalists physicians since 2007 to meet demand and fulfill provider quality of life expectations.Financial: Exceeded key financial targets including, but not limited to, Net Income, Patient Billings, and Collection Rate, and overhead in 2006, 2007, 2008, 2009, and 2010. Played a leadership role in designing a new Hospitalist physician compensation plan based 100% on production which was implemented in 2009. Show less

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  JWM Neurology, PC

  Oct 2011 - Jul 2024

  Executive Director

  Provide financial, operational, strategic planning, and all other administrative support for privately-owned, well-established Neurology physician group practice in the Greater Indianapolis area

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  Freelance

  Oct 2023 - Oct 2023

  Health Care Executive

  Health Care Consultant

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  MarianaAI

  Jul 2024 - now

  Senior Advisor