Ahmed Ossama

Experience

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  IIS

  Aug 2007 - Aug 2009

  Technical & Pre-Sales Engineer

  • Expertise in providing strategic and systematic approach on sales and marketing of growing business organizations particularly Hospitality Sector. • Manage responsibilities about effective business planning, implementation, supervision and considering corrective actions to stay ahead of competitive markets.• Understand the prevailing market trends and issues; analyse its impact towards the business in long run and further devise strategies to oppose any possible business threat.• Search new opportunities from market and set up solutions that meet client needs in terms of technologies and brand new products. • Work with the team in identifying optional product characteristics that will appeal to consumers. • Scan the market and get brief with competitors, product pricing and customer service dealing to adapt style or change company procedure to remain competitive.• Act as the focal technical point of contact for customers on behalf of the organization.• Accord the highest attention to customers and use customer service skills to heighten the sales opportunity of each customer contact. Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.• Respond to customer inquiries and problems by providing information and suggest merchandise selection; ensure understanding and fulfilment of all customer needs.• Contribute to the establishment and development of the organization’s goodwill and reputation.• Possess excellent communication skills to deal with customers, employees, and management effectively. Show less

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  Summit Technology Solutions

  Aug 2009 - Mar 2012

  • Drive category performance with sales, margins, budgets, value chain, key accounts activities and new product development. Manage departmental expenses within agreed budgets.• Effectively manage relationships and feedback with clients to ensure service standards and market awareness are continuously enhanced. • Monitor status of key accounts and work closely with Sales teams to ensure key clients or customers satisfaction level with service and products are always at peak. • Arrange client meetings for promoting business; creating awareness for company products. • Maintain healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery and quality norms.• Tasked to augment Network solutions Sales in the Hospitality Sector market.• Took part to enhance business by determining possible opportunities, following up leads and consistently meeting set targets.• Possess strong technical experience to provide solution to clients.• Responsible of client visits; controlled sales of network advanced technology products to build a strong business culture. Show less • Help the company to expand by increasing business opportunities for the organization.• Come up with strategies that will enhance smooth running of organization, product development and distribution. • Deal with the sale and supply of 3rd party hardware and software, telecommunications equipment and services as well as with the outsourcing and delivery of products to clients.• Inform and present clients with any service offerings that the organization provides.• Analyze and explore business and market trends and stays updated about new technological developments taking place in the industry.• Portfolio Management. Comprehensive understanding of various products such as CISCO Systems, HP, Aruba, locatel, Nexans , VDA, Macros, etc….,• Work on increasing the business profitability by growing existing business and identifying new business opportunities including introduction as well as implementation of new products or services.• Responsible for arranging marketing campaigns for the, hospitality & real-estate sectors.• Build a strong business relations with customers and vendors..• Achieve STS sales target in the assigned sectors based on Cisco portfolio & Integrals revenue and successful implementation and acceptance. Show less

  • Account Manager - Hospitality - Real Estate

    Jan 2011 - Mar 2012

  • Business Developer Manager

    Aug 2009 - Dec 2010
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  Intex Automation

  Apr 2012 - Aug 2012

  Senior Account Manager

  -The day-to-day management of clients’ marketing and advertising campaigns-Pro-active leadership that encourages teams to perform to the best of their ability-Regular communication and liaison with clients at a senior level-The organisation of client feedback-Generating accurate reports and status notifications-Pitching fresh and innovative ideas to clients-Completing projects to a specific schedule and within an agreed budget

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  BMB

  Sept 2012 - Nov 2012

  Senior Account Manager

  -Develops/implements/evaluates strategic marketing campaigns and communications programs/tools for assigned agency clients-Manages all team activities for assigned accounts to ensure deadlines are met; delegates responsibilities to team members; responsible for team production of high-quality work-Maintains outstanding client relationships through effective communications, reporting and problem-solving.-Serves as day-to-day client interface; plans and leads client meetings (including client contract/financial discussions)-Sets realistic client expectations on all projects; continually keeps client abreast of status of current projects-Develops overall marketing strategies for assigned accounts-Pitches high-level media and/or complex story ideas-Edits all content and collateral before sending to client for approval-Conducts and leads internal account brainstorming meetings-Assists Practice Leads in grooming Account Managers, Account Executives to better service their accounts-Supports additional client activities as requested by agency leadership ; actively Show less

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  AMCO TECHNOLOGY INTERNATIONAL

  Jan 2014 - Dec 2015

  Senior Account Manager
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  BTC Networks

  Jan 2016 - now

  Senior Account Manager