William MURRAY

Experience

• 

  Skyline Queenstown

  Jan 2008 - Mar 2010

  Customer relations operator

  Responsible for delivering great customer service across various departments, while studying an apprenticeship in Travel and Tourism- Chairlift operator- Luge instructor- Café barista- Waiter / food & beverage attendant

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  Rockley

  Mar 2011 - Oct 2012

  RYA Dinghy Instructor

  Sports coach responsible for delivering various activities on and off the water

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  Surrey County Council

  Apr 2013 - Mar 2014

  Lead Outdoor Education Worker

  Assistant manager responsible for running an outdoor education centre, offering team building & challenging exercises, water sports and land-based activities.- Worked with children from across the nation - Worked with disadvantaged / children with special needs- Coached sailing and kayaking activities to children and adults

• 

  Rockley

  Apr 2014 - Jul 2023

  Responsibility of managing multiple residential, activity centres in South-West France, accommodating weekly groups of 500+ clients with the support of a dedicated team of over 150 staff members.A significant aspect of my work involved cultivating professional relationships and strategic partnerships to elevate our company's profile and broaden our product. I also lead the development and implementation of operational systems across France, ensuring efficiency and consistency throughout our operations. Additionally, I actively seeked and integrated new venues and activity programs into our company portfolio, enhancing the breadth and quality of our offerings.I was accustomed to managing high-volume operations and my commitment to excellence and continual improvement drives me to consistently meet and exceed organisational goals while maintaining the highest standards of professionalism.SARL Rockley Adventure was a subsidiary of Rockley Watersports Ltd, UK - welcoming over 10,000 clients annually to centres in the UK and South West France with an annual turnover of £5,000,000). Show less I rotated between three premier water sports centres located in Biscarrosse, Mimizan, and Soustons, where we offered Royal Yachting Association (RYA) courses and exhilarating multi-activity adventure trips tailored for schools.I was responsible for crafting weekly programs to ensure engaging and enriching experiences for our clients. I diligently maintained company standards, operating procedures, and conducted thorough risk assessments to uphold safety and quality across all activities.Each week, I managed the seamless coordination of over 100 residential clients and provided leadership to a team of 30+ staff members. I was dedicated to actively listening and promptly addressing both positive and negative feedback received from client satisfaction questionnaires, continuously striving to enhance our services.Effective communication with business suppliers and professional resources was paramount to our operations. I managed these relationships to secure necessary resources and maintain high standards of service delivery.Additionally, I was adept at budget management, ensuring fiscal responsibility and optimal resource allocation to support our operational objectives. My comprehensive approach to management ensured the success and sustainability of our water sports centers, fostering memorable experiences for our clients while achieving organisational goals. Show less

  • France Operations Manager

    Jan 2020 - Jul 2023

  • Centre Manager

    Apr 2014 - Jan 2020
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  Cycling for Softies

  Mar 2024 - now

  • Cycling Product Manager

    Jun 2024 - now

  • Destination Manager

    Mar 2024 - Jun 2024