Hima Claris Jose

Experience

• 

  Wells Fargo India Solutions

  Apr 2012 - Aug 2013

  Financial Analyst
• 

  Amazon

  Feb 2014 - Dec 2018

  Team Lead, Seller Support & Technical Account Management
• 

  Amazon

  Apr 2019 - now

  $53M FCF SAVINGS | $186B PAYMENTS SUPERVISEDDirected a high-impact, multi-site team across Hyderabad and Pune, ensuring flawless, on-time processing of ~7 M invoices totaling ~$186 B across 63+ countries. Drove digital transformation and operational excellence, streamlining workflows for greater agility and compliance. Partnered with executive leadership to align finance operations with strategic goals, fostering a culture of innovation and continuous improvement.1) Designed a comprehensive risk management framework, driving $53M in Free Cash Flow savings, reinforcing the company’s financial stability, and establishing a stronger foundation for future investments.2) Established a dedicated credit recovery function that recovered $2M in unpaid vendor credits, improving cash flow by 10% and enhancing the company’s financial agility to allocate resources better.3) Executed 33 projects, including an automated invoice processing tool, saving 8,000+ manual hours, which accelerated processing speed by 30% and allowed the team to focus on strategic initiatives, adding long-term value to operations.4) Improved vendor satisfaction by 15% and reduced processing errors by 25%, establishing more reliable financial processes that strengthened supplier relationships and reinforced trust in the company’s financial operations.CORE EXPERTISE: Risk Management & Compliance Frameworks | Cash Flow Optimization & Credit Recovery | Project Management & Process Automation | Vendor Relations & Satisfaction Improvement | Financial Data Analysis & Business Intelligence | Leadership & Team Development | Global Financial Operations Management Show less $1M COST SAVINGS | 200 TEAM MEMBERS | HANDLING GLOBAL TEAMSLed India Operations & Global Business Analytics, scaling the team from 30 to 200 and fostering a high-performance culture focused on recruitment, BCP, and career growth. Collaborated with global teams in Seattle, London, and Atlanta, aligning on strategic initiatives and achieving key milestones. Spearheaded data-driven programs using ML models to mitigate fraud, enhancing business effectiveness and standardizing global risk management practices across functions.1) Achieved $1M in cost savings through VOPEX initiatives, driving automation and reducing operational headcount needs by 15%, which allowed the company to allocate resources more strategically toward growth-focused initiatives.2) Increased women’s representation in leadership roles by 15%, which promoted diversity and created a more inclusive environment, reinforcing the company’s commitment to equity and enhancing its employer brand.3) Strengthened the organization’s resilience by managing three cross-functional risk programs, improving adaptability to external challenges, and solidifying operational efficiency during periods of organizational change. 4) Enhanced fraud prevention with real-time ML models, protecting the company from potential losses and reinforcing its reputation as a secure and trustworthy global business partner. CORE EXPERTISE: Cost Optimization & Resource Allocation | Diversity & Inclusion in Leadership | Cross-Functional Risk Management | Fraud Prevention & Machine Learning Models Show less $133K COST SAVINGS | 15% IMPROVEMENT IN COMPLIANCE | 40+ CROSS-REGIONAL TEAM LEADERSHIPLed a multi-site team of managers, process specialists, and 40 investigators across India, the US, and Costa Rica, driving operational excellence and seamless cross-site coordination.1) Achieved 15% improvement in compliance adherence and 20% increase in productivity by introducing a new risk detection tool, ensuring greater operational integrity and supporting the company’s long-term compliance goals.2) Realized $133K in cost savings through streamlined processes, improving consistency and reliability across global sites and contributing to the company’s financial efficiency.3) Increased employee satisfaction by 15% through wellness initiatives, reduced absenteeism by 10% and fostered a supportive environment that helped retain top talent, promoting a solid and stable workforce.CORE EXPERTISE: Compliance & Risk Management | Process Optimization & Cost Savings | Collaboration & Stakeholder Alignment | Risk Operations Show less 20+ PEOPLE MANAGED | TEAM PRODUCTIVITY AND ENGAGEMENT IMPROVEDManaged 20+ member team, achieved KPIs and created a collaborative, high-performing work culture that supported broaderorganizational goals.1) Consistently improved team productivity and engagement through personalized coaching and performance reviews, contributing to ongoing operational success and positioning the team for future growth. CORE EXPERTISE: Team Leadership & Performance Management | Employee Retention & Engagement Strategies | Productivity Improvement & Operational Efficiency | Change Management & Team Adaptability Show less

  • Finance Operations and Transformation Head

    Jul 2023 - now

  • Finance Risk, Fraud Mitigation and Compliance Program Leader

    Dec 2021 - Jun 2023

  • Head of Fraud and Abuse Detection

    Apr 2020 - Nov 2021

  • Financial Risk and Operational Strategy Manager

    Apr 2019 - Mar 2020